SMSQL 6.0 issue: could not run configuration wizard and report "Failed to get mount point settings"

chao — Thu, 05 Jun 2025 06:08:03 GMT

Hi Gurus

IHAC met a strange SMSQL (version 6.0) issues. several day ago, SMSQL backup is failed and report.

[14:09:22.797] [DC01-SQL-01] Querying database disk volume configuration...

[14:09:22.797] [DC01-SQL-01] Getting SnapInfo directories configuration...

[14:09:22.797] [DC01-SQL-01] Error Code: 0x80070002 系统找不到指定的文件。

[14:09:22.797] [DC01-SQL-01] Failed to get volume mount point from file path. Using default drive...

After checking, it seems snapinfo LUN drive letter was changed. (not sure the reason).

I want to run configuration wizard and point the snapinfo to new snapinfo path but I was stopped in the beginning because it report "Failed to get mount point settings".

How to fix that? I already test SDW and it works. I restarted SDW, SMSQL service but useless. your advices are appreciated.

Re: SMSQL 6.0 issue: could not run configuration wizard and report "Failed to get mount point settings"

chao — Tue, 12 Mar 2013 09:29:58 GMT

I fixed that by change the drive letter from windows cluster management. I wonder what should I do in below scenario.

for example, if snapinfo lun is destroyed, I have to manually re-create snapinfo LUN and reconfigure SMSQL by configuration wizard. is it still report "Failed to get mount point settings"

topic SMSQL 6.0 issue: could not run configuration wizard and report "Failed to get mount point settings" in Data Protection

SMSQL 6.0 issue: could not run configuration wizard and report "Failed to get mount point settings"

Re: SMSQL 6.0 issue: could not run configuration wizard and report "Failed to get mount point settings"