topic Cannot start/stop SMO 3.1 in Data Protection

Cannot start/stop SMO 3.1

3GISSMORACLE — Thu, 05 Jun 2025 06:26:06 GMT

Hi ,

I've already installed SMO veriosn 3.1 into Hp-UX(11.31 (Itanium) but I've got the error when trying to stop/start the server .

smo_server status

[ERROR] SMO-01104: Error invoking command: SMO-01123: SnapManager server on "host_abc/10.10.10.50" port 27216 is not version 3.1. Please ensure version 3.1 is running on "host_abc/10.10.10.50" port 27216.

Can you please give me some advices ?

Best regards

Tien

Re: Cannot start/stop SMO 3.1

thomas_glodde — Thu, 31 May 2012 11:25:36 GMT

what does a "smo system verify" say?

Re: Cannot start/stop SMO 3.1

3GISSMORACLE — Thu, 31 May 2012 11:28:35 GMT

Hi Thomas ,

Here is output of 'verify' command

smo system verify

SMO-01111: Cannot connect to SnapManager server "https://host_abc:27214/smo_v9/services/SMO". Please ensure the SnapManager server process is started on the database host "stodb08.networklogon.net/10.170.32.50" on port 27214. To check the status of the SnapManager server on Windows, use the Windows Services tool. To check on Unix, use the "smo_server status" command.

Regards

Tien

Re: Cannot start/stop SMO 3.1

thomas_glodde — Thu, 31 May 2012 13:02:46 GMT

Hi Tien,

the service is not running. smo service start gives what error? on linux, there are logfiles in /var/log/smo, im sure hp-ux has logs in a similar directory.

Regards,

Thomas

Re: Cannot start/stop SMO 3.1

3GISSMORACLE — Thu, 31 May 2012 13:14:28 GMT

Hi Thomas ,

It looks like the commando 'smo service start' does not exist

smo # smo service start

The command "service" is not valid.

I send to you the output of '/var/log/smo'

2012-05-31 12:00:55,221 [main] [DEBUG]: SMO-13990: SnapManager for Oracle version 3.1.

2012-05-31 12:00:55,232 [main] [DEBUG]: SMO-13991: SnapManager for Oracle version 3.1 build 20101001_0156 changeid 1188598 repository version 102 api version 9.

2012-05-31 12:00:55,233 [main] [DEBUG]: SMO-13992: Java version: 1.5.0.08

Java vendor: Hewlett-Packard Co. Java home: /opt/NetApp/smo/jre Java classpath: /opt/NetApp/smo/webapp/WEB-INF/lib/smo/smo.jar Java user: root Java dir: /opt/NetApp/smo.

2012-05-31 12:00:55,273 [main] [DEBUG]: LD_LIBRARY_PATH:

/opt/NetApp/smo/webapp/WEB-INF/native

2012-05-31 12:00:55,273 [main] [DEBUG]: ORACLE_HOME:null

2012-05-31 12:00:55,273 [main] [DEBUG]: ORACLE_SID:null

2012-05-31 12:00:55,285 [main] [DEBUG]: SMO-13051: Process PID=26602

2012-05-31 12:00:55,365 [main] [DEBUG]: Checking if SMO Server is running on descriptor file port 27216

2012-05-31 12:00:55,407 [main] [DEBUG]: keystore is not initialized

2012-05-31 12:00:55,408 [main] [DEBUG]: Keystore path (original): file:/opt/NetApp/smo/properties/keystore

2012-05-31 12:00:55,408 [main] [DEBUG]: Keystore path (decoded): /opt/NetApp/smo/properties/keystore

2012-05-31 12:00:55,473 [main] [DEBUG]: SMO-01305: Command routed to server: host_abc/10.10.10.50

2012-05-31 12:00:55,484 [main] [DEBUG]: No default effective user was found for host: host_abc' in the credential cache for user: 'root'

2012-05-31 12:00:55,498 [main] [DEBUG]: SMO-01107: Executing remote command (Method[getServerStatus] on Server[https:/host_abc:27216/smo_v9/services/SMO] by User[root])

2012-05-31 12:00:59,778 [main] [DEBUG]: Authenticating and authorizing user: 'root@stodb08.networklogon.net'

2012-05-31 12:00:59,779 [main] [DEBUG]: SMO-01107: Executing remote command (Method[authenticateAndAuthorizeUser] on Server[https://host_abc:27216/smo_v9/services/SMO] by User[root])

2012-05-31 12:01:00,111 [main] [DEBUG]: SMO-01123: SnapManager server on "host_abc/10.10.10.50" port 27216 is not version 3.1. Please ensure version 3.1 is running on "stodb08.networklogon.net/10.170.32.50" port 27216.

Regards

Tien

Re: Cannot start/stop SMO 3.1

fredrik — Mon, 04 Jun 2012 20:31:42 GMT

Hi Tien,

It should be "smo_server start"

You allso have "smo_server status" to check status of the SMO daemon.

//Fredrik

Re: Cannot start/stop SMO 3.1

pinrell — Thu, 06 Sep 2012 15:04:00 GMT

smo_server stop timeout 1

I had a similar case and up to version 3.2 Fixed I

Re: Cannot start/stop SMO 3.1

3GISSMORACLE — Fri, 04 Jan 2013 14:10:38 GMT

Hi all ,

This issue has been solved when removing all packet in SMO directory and re-install it .

Thanks for all of your advices

Regards

Tien