topic Re: SnapManager Sharepoint 6.1 Email Notification test failed in Data Protection

SnapManager Sharepoint 6.1 Email Notification test failed

jerome_barrelet — Thu, 05 Jun 2025 06:32:28 GMT

Hello,

I try to configure the email notification, and I have always the same error :

the firewall disable

The smtp is open without any authentication

Any ideas ?

Thanks in advance

Jerome

Re: SnapManager Sharepoint 6.1 Email Notification test failed

jerome_barrelet — Thu, 15 Mar 2012 07:06:04 GMT

We have found that if we use the old mail gateway Exchange 2003 it works, but if we use the new mail gateway Exchange 2010 it doesn't work.

Anybody have the same problem?

Re: SnapManager Sharepoint 6.1 Email Notification test failed

crocker — Fri, 16 Mar 2012 16:43:03 GMT

Is this a question your team handles or is this a support related question that should be addressed in the NetApp Support community?
Mike

Re: SnapManager Sharepoint 6.1 Email Notification test failed

rbarker — Mon, 19 Mar 2012 15:58:08 GMT

In order to determine what the exact error is you will need to check the SMSP Logs.

The manager log is at: C:\Program Files\NetApp\SnapManager for SharePoint\VaultServer\Control\logs

And the media log is at: C:\Program Files\NetApp\SnapManager for SharePoint\VaultServer\Media\logs

And agent log is written to windows event.

Since you are having problems with email notification setup, you need check the “control high level.log” in manager log folder. If you check this log there should be additional details to help troubleshoot.

Thanks,

Rob

Re: SnapManager Sharepoint 6.1 Email Notification test failed

rbarker — Mon, 19 Mar 2012 17:11:31 GMT

Jerome -

Make sure you enter an SMTP Username and Password.

Thanks,

Rob

Re: SnapManager Sharepoint 6.1 Email Notification test failed

jerome_barrelet — Tue, 27 Mar 2012 06:25:32 GMT

Hello Rob,

the SMTP Username and password are correct. We are more thinking about a Exchange 2010 SMTP rights problem because it's work on Exchange 2003.

I will post something when we found the soluce

Thanks

Re: SnapManager Sharepoint 6.1 Email Notification test failed

bernd_wolters — Tue, 27 Mar 2012 08:09:05 GMT

Hi Jerome,

could you implent a special receive-connector, set the scope to your SM-Host and allow anomyous authentication. If you just want to send notifications to your home-domains ther´s no need to enable the open-relay-option for that host.

Regards bernd

Re: SnapManager Sharepoint 6.1 Email Notification test failed

amortellaro — Wed, 25 Jul 2012 23:42:37 GMT

Relay to Exchange 2010 Hub Transports are not supported in version 6.1. This problem will be fixed in version 7. Until then, you will need to relay to another SMTP server or Exchange 2007 or 2003.