topic Re: ndmpcopy missing in Data Protection

ndmpcopy missing

OLEG_RZHEVSKY — Thu, 05 Jun 2025 06:32:40 GMT

Hi, I have got NetApp FAS2020 Release 7.3.2. I cannot see ndmpcopy command in the list of available commands. When I issue it from the command prompt, the response is

ndmpcopy not found. Type '?' for a list of commands

As a result, I cannot move the root volume, since ndmpcopy is needed for this action.

The thing is that, the command was available, when the filer was delivered. Then it was reset to a factory default configuration (4a special boot menu item was chosen), and it was upgraded to the latest available BIOS/BMC/Diagnostics image. It is also worth to report, the filer is now operating with only one controller plugged in, could it be relevant to my problem?

Thanks

Re: ndmpcopy missing

aborzenkov — Mon, 12 Mar 2012 08:28:57 GMT

After 4a you need to “reimage” root volume by performing fake update. Perform “software install” to get full root volume content; there is no need to do subsequent “download” as long as you stay on the same version.

And as long as you will be doing it anyway, any reason you stay on 7.3.2 instead of upgrading to the latest version?

Re: ndmpcopy missing

OLEG_RZHEVSKY — Mon, 12 Mar 2012 08:53:40 GMT

Thank you for your answer, I will try to do "software install".

I would like to upgrade to the latest vervion, but, as far as I can judge from the download page, 7.3.2 is the latest firmware for FAS2020. I downloaded and installed the following firmware package, as you can see in the picture

Re: ndmpcopy missing

aborzenkov — Mon, 12 Mar 2012 09:56:21 GMT

The latest version is 7.3.6 (strictly speaking it is 7.3.6P5 as of this writing). What you have shown is not Data ONTAP, but motherboard firmware.

Re: ndmpcopy missing

OLEG_RZHEVSKY — Mon, 12 Mar 2012 10:00:08 GMT

I have performed "software install 30801834.zip", there were no errors in response, then the filer was rebooted, but nothing changed. There is still no ndmpcopy among available commands.

Re: ndmpcopy missing

aborzenkov — Mon, 12 Mar 2012 10:02:34 GMT

I repeat – you have to install Data ONTAP, not motherboard firmware.

Re: ndmpcopy missing

OLEG_RZHEVSKY — Mon, 12 Mar 2012 10:03:20 GMT

But where can I find the Data ONTAP upgrade, is it available at suppport.netapp.com or now.netapp.com?

Re: ndmpcopy missing

aborzenkov — Mon, 12 Mar 2012 10:06:54 GMT

http://support.netapp.com/NOW/cgi-bin/software/?product=Data+ONTAP&platform=FAS2020

Re: ndmpcopy missing

OLEG_RZHEVSKY — Mon, 12 Mar 2012 10:09:26 GMT

Thank you for this advice, I have found on support.netapp.com where to download it.

Re: ndmpcopy missing

OLEG_RZHEVSKY — Tue, 13 Mar 2012 06:21:13 GMT

Thank you so much for your help! Ndmpcopy is available now. Moreover, I have upgraded my filer to the latest version of Data ONTAP.

Re: ndmpcopy missing

aborzenkov — Tue, 13 Mar 2012 06:23:33 GMT

Nice to hear. Then please mark question as answered.

Re: ndmpcopy missing

OLEG_RZHEVSKY — Wed, 14 Mar 2012 06:52:04 GMT

I'd be happy to mark the useful answer, but see no control elements to do this. As if this discussion is not mine... very strange...