topic SMBR stopped working in Data Protection

SMBR stopped working

pierreydarcis — Thu, 05 Jun 2025 07:02:38 GMT

Hi guys,

I need your help to fix this issue.

I tried to launch SMBR on my exchange server in order to test the recovery.

Everytime I start the application, in the begining everything's fine ( pre scan, scanning log files, ...)

but at the loading the mailboxes source and target. An windows error message appears : the application has stopped working.

When I check, the event viewer, here is the log I found :

- <System>

<Channel>Application</Channel>

<Computer>SMPEX01.victrix.ca</Computer>

</System>

- <EventData>

<Data>ExchLib.dll</Data>

<Data>C:\Program Files (x86)\NetApp\Single Mailbox Recovery\SMBR.exe</Data>

<Data>C:\Program Files (x86)\NetApp\Single Mailbox Recovery\ExchLib.dll</Data>

</EventData>

</Event>

Is anybody has an idea of what happening ?

Here is my configuration : Exchange 2010 sp1, outlook client installed, snapdrive 6, smbr 6

Thanks in advance.

netapp_6 — Thu, 31 Mar 2011 08:45:04 GMT

Hi,

We are having the same issue, did you find a solution ?

We are using

W2K8 Server R2

Outlook 2010

Snapdrive 6

I read that it does not support vista 64bit in a virtual env, however it did not say that W2k8 is not supported, could this be an issue ?

ziyang — Mon, 30 May 2011 08:16:39 GMT

This issue seems to occur when trying to perform a Single Mailbox Recovery on exchange databases larger than 100 GB.

Suggest try upgrade SMBR to 6.0.2.

gelhard — Thu, 18 Aug 2011 12:04:00 GMT

Hi,

This answer/solution was working for me. My customer was having the same issue with SMBR 6.0.0.16.

Upgrade to SMBR 6.0.2 fixed the issue for him,

Thanks and regards,

Wolfgang