topic Re: Workflow cannot be stopped in Data Protection

Workflow cannot be stopped

SVOLLRAT1 — Thu, 05 Jun 2025 05:37:33 GMT

Hi Everyone

Seems I have a stuck task in SnapCreator GUI. A Job started a week ago was never reported completed or failed and therefore is still listed in progress.

Trying to kill it in GUI only resulted in error, apparently a not existing or already completed job cannot be aborted or corrected in status.

We have monitoring in place that reports such Jobs and creates nasty alerts.

Any advice what to do here? Tried to find a CLI Option to try cancel from there, couldn't find any.

Thanks in advance

Stefan

Here's what the GUI.log writes regarding that error:

2014-04-24 08:04:16,574 [744701262@qtp-1833350875-1031] com.netapp.snapcreator.ui.service.SnapCreatorGUILogger ERROR - Can't stop workflow, workflow not found with id:1521

2014-04-24 08:04:16,574 [744701262@qtp-1833350875-1031] com.netapp.snapcreator.ui.service.SnapCreatorGUILogger ERROR - com.netapp.snapcreator.workflow.exception.WorkFlowException: Can't stop workflow, workflow not found with id:1521

at com.netapp.snapcreator.workflow.impl.WorkflowEngineImpl.stopWorkflow(WorkflowEngineImpl.java:883)

at com.netapp.snapcreator.engine.EngineImpl.stopWorkflow(EngineImpl.java:1883)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:616)

at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:173)

at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:89)

at org.apache.cxf.jaxws.JAXWSMethodInvoker.invoke(JAXWSMethodInvoker.java:60)

at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:75)

at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:58)

at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)

at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)

at java.util.concurrent.FutureTask.run(FutureTask.java:166)

at org.apache.cxf.workqueue.SynchronousExecutor.execute(SynchronousExecutor.java:37)

at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:106)

at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:243)

at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:111)

at org.apache.cxf.transport.servlet.ServletDestination.invoke(ServletDestination.java:99)

at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:431)

at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:186)

at org.apache.cxf.transport.servlet.AbstractCXFServlet.invoke(AbstractCXFServlet.java:148)

at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:179)

at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doPost(AbstractHTTPServlet.java:103)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)

at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:159)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)

at org.mortbay.jetty.Server.handle(Server.java:326)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:542)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:943)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:404)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410)

at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:582)