topic Re: Not Receiving E-Mail Notifications On Subscribed Threads in Community Related Discussions

Not Receiving E-Mail Notifications On Subscribed Threads

darraghos — Wed, 04 Jun 2025 11:13:05 GMT

Hi, I have never received an e-mail notification for any threads I am subscribed to including ones I authored. As per my previous questions here I have verified all my settings. Is there a community support route to assist here? I don't see anywhere in my profile to update the actual e-mail address that I am using.

Re: Not Receiving E-Mail Notifications On Subscribed Threads

donny_lang — Thu, 16 Apr 2020 21:30:47 GMT

I summon the vast powers of @Drew_C to see if he can help you out with this! 🙂

Re: Not Receiving E-Mail Notifications On Subscribed Threads

Drew_C — Thu, 16 Apr 2020 21:46:17 GMT

Thanks @donny_lang!

Hi @darraghos, sorry to hear you're having trouble with notifications. Let me get a ticket opened with our provider to see if they're getting any rejected email notifications. I'll also PM you the email address I have saved for you. If you need to change it, we can discuss in private.

Re: Not Receiving E-Mail Notifications On Subscribed Threads

darraghos — Fri, 17 Apr 2020 10:53:39 GMT

Awesome! Thanks guys. 😁

Re: Not Receiving E-Mail Notifications On Subscribed Threads

darraghos — Fri, 24 Apr 2020 08:02:07 GMT

So our ISP/Mail provider was dropping these! Resolved now.

Re: Not Receiving E-Mail Notifications On Subscribed Threads

Drew_C — Fri, 24 Apr 2020 13:10:56 GMT

We made some changes too which will likely help others stuck in the same situation. Our provider reported no errors in the delivery of the PM I sent you. Hopefully the notification for the PM and one for this message are received.

Cheers!

Re: Not Receiving E-Mail Notifications On Subscribed Threads

israelmmi — Sun, 26 Apr 2020 13:03:59 GMT

Hi Drew.

Would you be so kind as to test a reply from here, so that I can see if I get a notification?

Thanks!

Re: Not Receiving E-Mail Notifications On Subscribed Threads

Drew_C — Sun, 26 Apr 2020 13:24:09 GMT

Sure! Let’s hope this works!

Re: Not Receiving E-Mail Notifications On Subscribed Threads

israelmmi — Mon, 27 Apr 2020 13:38:56 GMT

Awesome! Dru, thanks a million!

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Re: Not Receiving E-Mail Notifications On Subscribed Threads

darraghos — Mon, 27 Apr 2020 14:02:23 GMT

I wonder should it be posted in an FAQ or the like?

Re: Not Receiving E-Mail Notifications On Subscribed Threads

Drew_C — Mon, 27 Apr 2020 14:10:56 GMT

This specific problem is [should be] resolved for everyone now. I had a DNS A Record created for noreply-community.netapp.com

We also set up a system to redirect requests to that URL to the main community site.

I've got plans to compile a community FAQ and just haven't gotten that far yet. Including tips for subscriptions is a good idea.