topic Changing the "autosupport.support.to" field in ONTAP Discussions

Changing the "autosupport.support.to" field

KDEAN1961 — Thu, 05 Jun 2025 05:32:31 GMT

Hello,

We are changing our NetApp support to a 3rd party vendor. I need to change the option "autosupport.support.to" field to a new email address and receiving the message that this field is "read-only"

I tried chaning it thru the priv advanced and get same message.

We are running 8.1.4P3 7-Mode.

Please let me know if/how I can change this options.

Thanks

Kathy

Re: Changing the "autosupport.support.to" field

ERKANAKSOY — Mon, 14 Jul 2014 13:52:21 GMT

autosupport.support.to is for netapp my autosupport. you need to change following options :

autosupport.to

autosupport.noteto

Re: Changing the "autosupport.support.to" field

aborzenkov — Mon, 14 Jul 2014 16:28:09 GMT

For partner support there is also autosupport.partner.to.

Re: Changing the "autosupport.support.to" field

cgeck0000 — Mon, 14 Jul 2014 17:17:59 GMT

autosupport.to will send a detailed report to the vendor you're partnered with based on a trigger, either manual or an incident on your NetApp

and autosupport.noteto will do the same thing but an abbreviated version

Here's a link to NetApp's documentation:

https://library.netapp.com/ecmdocs/ECMP1155684/html/GUID-BBCB6CA0-88BF-4C94-9048-9643769F4BAB.html

Re: Changing the "autosupport.support.to" field

aborzenkov — Mon, 14 Jul 2014 17:46:45 GMT

In recent Data ONTAP autosupport.to gets only selected notifications. To send all notifications to partner support you need to use autosupport.partner.to.