topic RLM Status: Offline in ONTAP Discussions https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/57992#M13649 <HTML><HEAD></HEAD><BODY><P>Recently started seeing this message appear on FilerB:</P><P></P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote"><P>Mon Jan 23 11:00:15 PST [FilerB: rlm.orftp.failed:warning]: RLM communication error, receiver timeout waiting for RLM response.</P><P>Mon Jan 23 11:00:15 PST [FilerB: rlm.driver.hourly.stats:warning]: The software driver for the Remote LAN Module (RLM) detected a problem: Configuration Error (1).</P></PRE><P></P><P>Here's what I see when I do a 'rlm status' on FilerB&nbsp; (FilerA shows 'Status: Online'):</P><P></P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote" modifiedtitle="true"><P>FilerB&gt; rlm status</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Remote LAN Module&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Status: Offline</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Part Number:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; XXX</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Revision:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; XX</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serial Number:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; XXXX</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firmware Version:&nbsp;&nbsp; X.X</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mgmt MAC Address:&nbsp;&nbsp; 00:A0:98:XX:XX:XX</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ethernet Link:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; up</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Using DHCP:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IPv4 configuration:</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IP Address:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 192.168.1.113</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Netmask:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 255.255.255.0</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gateway:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 192.168.1.2</P></PRE><P></P><P>192.168.1.113 is pingable from FilerA, and 'cf hw_assist test' works fine from both filers.&nbsp; Here is what 'cf hw_assist status' looks like from FilerB.</P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote"><P>FilerB&gt; cf hw_assist status</P><P>Local Node(FilerB) Status:</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Active: FilerB monitoring alerts from partner(FilerA)</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; port 4444 IP address 192.168.1.213</P><P>Partner Node(FilerA) Status:</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Active: FilerA monitoring alerts from partner(FilerB)</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; port 4444 IP address 192.168.1.211</P></PRE><P></P><P>Any suggestions on how to resolve this non-disruptively are appreciated.</P></BODY></HTML> Thu, 05 Jun 2025 06:36:55 GMT victorcharlesedwards 2025-06-05T06:36:55Z RLM Status: Offline https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/57992#M13649 <HTML><HEAD></HEAD><BODY><P>Recently started seeing this message appear on FilerB:</P><P></P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote"><P>Mon Jan 23 11:00:15 PST [FilerB: rlm.orftp.failed:warning]: RLM communication error, receiver timeout waiting for RLM response.</P><P>Mon Jan 23 11:00:15 PST [FilerB: rlm.driver.hourly.stats:warning]: The software driver for the Remote LAN Module (RLM) detected a problem: Configuration Error (1).</P></PRE><P></P><P>Here's what I see when I do a 'rlm status' on FilerB&nbsp; (FilerA shows 'Status: Online'):</P><P></P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote" modifiedtitle="true"><P>FilerB&gt; rlm status</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Remote LAN Module&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Status: Offline</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Part Number:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; XXX</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Revision:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; XX</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serial Number:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; XXXX</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firmware Version:&nbsp;&nbsp; X.X</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mgmt MAC Address:&nbsp;&nbsp; 00:A0:98:XX:XX:XX</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ethernet Link:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; up</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Using DHCP:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IPv4 configuration:</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IP Address:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 192.168.1.113</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Netmask:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 255.255.255.0</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gateway:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 192.168.1.2</P></PRE><P></P><P>192.168.1.113 is pingable from FilerA, and 'cf hw_assist test' works fine from both filers.&nbsp; Here is what 'cf hw_assist status' looks like from FilerB.</P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote"><P>FilerB&gt; cf hw_assist status</P><P>Local Node(FilerB) Status:</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Active: FilerB monitoring alerts from partner(FilerA)</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; port 4444 IP address 192.168.1.213</P><P>Partner Node(FilerA) Status:</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Active: FilerA monitoring alerts from partner(FilerB)</P><P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; port 4444 IP address 192.168.1.211</P></PRE><P></P><P>Any suggestions on how to resolve this non-disruptively are appreciated.</P></BODY></HTML> Thu, 05 Jun 2025 06:36:55 GMT https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/57992#M13649 victorcharlesedwards 2025-06-05T06:36:55Z Re: RLM Status: Offline https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/57997#M13650 <HTML><HEAD></HEAD><BODY><P>I've seen that issue a couple times.&nbsp; I think ontap just loses communication with rlm somehow. </P><P>I do a 'rlm reboot' to clear the problem.</P></BODY></HTML> Tue, 24 Jan 2012 17:42:47 GMT https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/57997#M13650 mjschneider 2012-01-24T17:42:47Z Re: RLM Status: Offline https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/58004#M13651 <HTML><HEAD></HEAD><BODY><P>Sorry hope this is a old post i am also facing the same issue does the RLM reboot needs downtime or it will have any disruption on the filer ???</P></BODY></HTML> Wed, 23 Oct 2013 03:03:03 GMT https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/58004#M13651 NAYABSK 2013-10-23T03:03:03Z Re: RLM Status: Offline https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/58009#M13652 <HTML><HEAD></HEAD><BODY><P>RLM reboot should not cause any impact on running filer. You will lose console if you are connected via RLM LAN port.</P></BODY></HTML> Wed, 23 Oct 2013 03:56:38 GMT https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/58009#M13652 aborzenkov 2013-10-23T03:56:38Z Re: RLM Status: Offline https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/58013#M13653 <HTML><HEAD></HEAD><BODY><P>Thanks for the confirmation <SPAN __jive_emoticon_name="happy" __jive_macro_name="emoticon" class="jive_macro jive_emote" src="https://community.netapp.com/5.0.1/images/emoticons/happy.gif"></SPAN></P></BODY></HTML> Wed, 23 Oct 2013 05:21:38 GMT https://community.netapp.com/t5/ONTAP-Discussions/RLM-Status-Offline/m-p/58013#M13653 NAYABSK 2013-10-23T05:21:38Z