topic Re: Lost license in ONTAP Discussions

Lost license

FUCODASPAIN — Wed, 21 Jan 2015 09:47:45 GMT

Hi,

Yesterday we started to back to fabric default our old FAS2040 however, on the first controller i forgot to backup the license codes. On the second controller i backed up but i don't know it they are the same codes than first one.

Also we recenty bought two netapp FAS 2240 w/ two controllers each one, and we asked to netapp support to merge the old account with the new one.

However the old netapp disappeared from mysupport.netapp.com and now i can't recover license codes, only appears both FAS2240.

Any idea?.

Thanks in advance.

FucodaSpain.

Re: Lost license

ADDEDMARIORF3 — Wed, 21 Jan 2015 19:54:23 GMT

You can use the same licenses of the second controller in the primary controller through of the license add command. Go ahead to apply licenses and after this see licenses by the license command.

It´s work fine.

MRF

Re: Lost license

FUCODASPAIN — Thu, 22 Jan 2015 08:24:01 GMT

Thank you ADDEDMARIORF3

But if I install the same license on both controllers and my objective is to configure them in HA Pair 7-mod, it may run into some problems when it detects that the same license is on both controllers, isn't it?

Thx

Re: Lost license

ADDEDMARIORF3 — Thu, 22 Jan 2015 10:44:31 GMT

Hello

I already had this same problem and applied the same licenses in both Storages and then I enabled the cluster (cf enable) and no had problem with takeover / giveback commands.
Another solution would you find in your emails an old AutoSupport containing data on licenses.

MRF

Re: Lost license

Christian_Lorenz — Tue, 29 Aug 2017 11:45:34 GMT

Hello!

My name is Chris from Germany!

We use for technical videosupport a FAS2040 with one DS14. After a factory reset, the licensekey for ISCSI is lost.

Is there any chance to recover it?

With an E2700 we have not this problem...

Best regards

Christian