topic Re: If ASUP is trigger sucessfully. But on the autosupport website , there is't any ASUP is send... in ONTAP Discussions

If ASUP is trigger sucessfully. But on the autosupport website , there is't any ASUP is send...

newbeee — Wed, 04 Jun 2025 22:46:14 GMT

the storage was in private network and is why that does not receive autosupport netappsupport via website

is there a way to open TCP port and destination port so that the ASUP is send to netapp autosupport webpage?

Re: If ASUP is trigger sucessfully. But on the autosupport website , there is't any ASUP is send...

rwelshman — Mon, 16 Nov 2015 18:01:34 GMT

You can use either smtp or http to send the autosupport to netapp. You would need to work with your internal network team to open the appropriate port to allow the autosupport to be sent to NetApp.

Re: If ASUP is trigger sucessfully. But on the autosupport website , there is't any ASUP is send...

newbeee — Mon, 16 Nov 2015 23:47:52 GMT

Which port should open ?

Re: If ASUP is trigger sucessfully. But on the autosupport website , there is't any ASUP is send...

Sahana — Tue, 17 Nov 2015 02:44:54 GMT

Refer https://library.netapp.com/ecmdocs/ECMP1196798/html/GUID-6F959368-F40F-4621-AD2F-71511ECB3277.html to check the ports.