topic Re: Failed Ontap cluster update in ONTAP Discussions

Failed Ontap cluster update

dmarkham_peak — Tue, 19 Feb 2019 00:21:39 GMT

Trying to run a cluster update from 9.4P3 to 9.4P5 via System Manager on a newly installed FAS2720. Get the attached error when upgrade process is trying to download the image to the nodes. We have verified all steps outlined in the error including re-downloading the 9.4P5 image from NetApp support site and still get the error. Verified the checksum on the downloaded image and it looks good. Tried a direct update of the image via HTTP from the web server on my laptop using "system node image update" and get the same error. I know that the image on my laptop is good as I upgraded another customer's system with it 2 days earlier.

Re: Failed Ontap cluster update

AlexDawson — Tue, 19 Feb 2019 05:35:48 GMT

Hi there!

If this is a direct connection with no proxy in the path, I suggest you contact our support team to work through this. This is not a common problem and you have done appropriate troubleshooting - verifying the checksums.

Sorry I can't be of more help.

Re: Failed Ontap cluster update

dmarkham_peak — Tue, 19 Feb 2019 20:10:19 GMT

Thanks Alex. I am going to request that the customer do that but thought I would throw it out to see if someone else has seen the issue. I will report back with solution if I get one from NetApp support.

Re: Failed Ontap cluster update

liuh — Wed, 27 Nov 2024 07:39:40 GMT

hello

I hope the following link can help you

https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/ONTAP_upgrade_failed_to_verify_the_signatures_of_the_image_with_CC-mode_disabled