topic Re: Unwanted system messages every day in ONTAP Discussions

Unwanted system messages every day

sanadmin_do — Wed, 04 Jun 2025 13:17:13 GMT

We get every day four messages from our FAS2520. The message are: callhome.management.log: Call home for MANAGEMENT_LOG.

In the last week we want to deactivate this messages with this parameter:

'system node autosupport modify -node NA252011 -noteto "" '

The result was:

FAS25201::> system node autosupport modify -node NA252011 -noteto ""
FAS25201::> system node autosupport modify -node NA252012 -noteto ""
FAS25201::> system node autosupport show -node * -fields noteto,to node to noteto
-------- -- ------
NA252011 - -
NA252012 - -
2 entries were displayed.

But we get the 'callhome.management' message again and again every day, only from this system. We compared the settings on the system with the settings on the other systems, everything is the same. We do not receive these messages from the other systems.

Is there still a way to turn off the messages? We have the problem with all ONTAP versions, currently we use ONTAP 9.3P6.

Re: Unwanted system messages every day

GidonMarcus — Mon, 24 Sep 2018 15:41:48 GMT

look for a fields called "partner-address" and "support-address".

noteto is the one you do want to use. as it will only send alerts

Gidi

Re: Unwanted system messages every day

sanadmin_do — Tue, 25 Sep 2018 04:47:09 GMT

Hi Gidi,

the command 'system node autosupport show -node * -instance' shows the following:
...

List of To Addresses: -
(DEPRECATED) List of Noteto Addresses: sanadmin@stadtdo.de
List of Partner Addresses: -

...

Support Address: autosupport@netapp.com

...

Is there another way to set up mailboxes to receive support messages?

Re: Unwanted system messages every day

sanadmin_do — Wed, 27 Mar 2019 07:53:50 GMT

We have found the solution: The messages are send over the 'events'. So we deactivate it and it works.