AutoSupport options...

OldGreyBeard — Wed, 04 Jun 2025 12:36:26 GMT

Hi All

When using cluster mode. Is it possible to have AutoSupports sent to an internal Web server location as opposed to using a SMTP server..?

My AutoSupports cannot be sent direct to netapp as there is no external connectivity and SMTP is a blocked protocol on our network.

So getting a zipped package is difficult.

From the below link it looks like it can be sent out to an FTP site (which i assume could be internal)

https://kb.netapp.com/app/answers/answer_view/a_id/1033620/loc/en_US

However again FTP is an unsupported insecure protocol. SFTP would probably work for us however it does not state that is is supported.

At the moment I am having to copy each file out of an Autosupport created via the console from the SPI in to a folder on my local PC.

Re: AutoSupport options...

OldGreyBeard — Tue, 23 Apr 2019 15:54:24 GMT

BTW.

If its possible, it may be acceptable (though not ideal) to enable the option if it is still present to copy the file straight out of a CIFS session browsed directly to the ETC$ folder (as you would with 7Mode.

Can this be enabed as a temporary measure in order to grab a copy of the AutoSupport log dump..?

topic AutoSupport options... in ONTAP Discussions

AutoSupport options...

Re: AutoSupport options...