topic Offline Autosupport Files in ONTAP Discussions

Offline Autosupport Files

EMCISBETTER — Wed, 04 Jun 2025 11:33:19 GMT

I have logged a case with NetAPP for a performance issue on one of my arrays. This is an offline system, completely air-gapped from the internet.

I have been able to generate the autosupport report easily, and can browse to it via HTTP. However this is hundreds of files, which I cannot find a way to get off the system as a bundle.

Can anyone advise the best way to zip them up or access them from my windows laptop (windows monkey here, not great with Linux!!).

Thanks in advance

Re: Offline Autosupport Files

mjdalton1 — Tue, 03 Dec 2019 20:16:22 GMT

You should be able to pull down a complete file by going to ->

https://<cluster_name>/spi

Re: Offline Autosupport Files

paul_stejskal — Thu, 05 Dec 2019 17:57:34 GMT

You didn't say if you were C-Mode or 7-mode, but most of our customers are C-Mode. You can use https://kb.netapp.com/app/answers/answer_view/a_id/1087569 to send in a performance archive using OneCollect. It will package the CCMA data into a format we can accept.