topic 7mode - autosupport SMTP failure in ONTAP Discussions

7mode - autosupport SMTP failure

MohamedShehata — Wed, 04 Jun 2025 11:22:25 GMT

hello everyone,

we have a 7mode box that fails to send autosupport emails [sometimes] and we need to understand why, i found the below error in the log files, can someone please tell me what could be the reason for this...

node>NodeName</node>
<seq-num>5128</seq-num>
<destination>smtp</destination>
<trigger>callhome.invoke.all</trigger>
<last-update>1/15/2020 10:26:19</last-update>
<status>transmission-failed</status>
<attempt-count>10</attempt-count>
<subject>USER_TRIGGERED (COMPLETE:now)</subject>
<uri>mailto:autosupport@netapp.com,nas.alerts@Company.com,utkarsh.singh@Company.com</uri>
<error>Login denied</error>
<generated-on>1/15/2020 09:40:19</generated-on>

Re: 7mode - autosupport SMTP failure

AlexDawson — Fri, 17 Jan 2020 02:35:38 GMT

Generally this is due to the SMTP server requiring login to send. This is not supported for AutoSupport submission. You can attempt to diagnose further by running a packet capture on the filer against your SMTP server's address, using the instructions at https://kb.netapp.com/app/answers/answer_view/a_id/1029832

We strongly suggest using HTTPS as the transport method - this supports authenticated proxies if needed. Please see this KB article for more information - https://kb.netapp.com/app/answers/answer_view/a_id/1030460/~/how-to-set-up-autosupport-

Hope this helps!

Re: 7mode - autosupport SMTP failure

paul_stejskal — Fri, 17 Jan 2020 22:04:30 GMT

No need to make duplicate posts FYI. https://community.netapp.com/t5/Ask-The-Experts/7mode-autosupport-failure/m-p/153576/highlight/false#M1261