topic Re: Disk Not Available after Replacement in ONTAP Discussions

Disk Not Available after Replacement

NAShip20 — Sat, 29 Feb 2020 21:18:23 GMT

Pardon me as I have very little NetApp experience. We have a legacy FA2040 device running Ontap 7G. It is currently out of warranty so we are looking for some advice. We recently replaced a failed hard drive with refurbished one (same model) and the light for the drive is now green. When we go to review the status of the drive with command sysconfig -a, it shows the drive as 'Not available' with a size of 0.0GB. Does anyone have any insight or steps we can take to troubleshoot this drive? Any advice is welcome. Thanks!

Attached are the results from sysconfig -a and from our FilerView (Disk Report)

Re: Disk Not Available after Replacement

TMACMD — Sun, 01 Mar 2020 12:08:05 GMT

Looks like you are hitting a known issue:

https://kb.netapp.com/app/answers/answer_view/a_id/1000211

The X289 drive is a faulty drive identifier. Looks like they should be X411 instead. The KB article talks about it.

That is likely why it is not picking up correctly.

Re: Disk Not Available after Replacement

TMACMD — Sun, 01 Mar 2020 01:05:22 GMT

Actually finding a number of articles. You may want to contact support to see if they would suggest a better path.

Re: Disk Not Available after Replacement

NAShip20 — Wed, 04 Mar 2020 20:18:59 GMT

Thank you TMAC, we are looking into the first suggestion you provided and reviewing other articles as well before making any changes. I will update this message as soon as we resolve it.

Re: Disk Not Available after Replacement

liuh — Mon, 28 Oct 2024 06:54:26 GMT

Check whether the disk microcode is compatible with the storage device, check whether the disk is a bad disk, etc., then it is recommended to remove the disk again, and the worst result is to buy a new disk