topic Re: Shelf error, again. Is it the SP ? in ONTAP Discussions

Shelf error, again. Is it the SP ?

hochschuleda — Wed, 04 Jun 2025 11:14:20 GMT

fas2500::storage shelf acp module> show
Node Module Name State
----------------- ----------------- ----------------------
fas2500-01 1.0.A initializing
1.0.B active
fas2500-02 1.0.A active
1.0.B initializing

Shouldnt that be active active ?

Its a 2500 with 2 controllers, 24 disks.

What can i do ?

Re: Shelf error, again. Is it the SP ?

Ontapforrum — Sun, 05 Apr 2020 12:52:39 GMT

Hi,

No, it's not related SP. Service Processor (SP) is a system-independent resource in the storage system that helps you to monitor and manage storage system parameters such as the temperature, voltage, current, fan speeds etc.

Yes, ideally they should show active/active.

What is In-Band ACP?
With ONTAP 9.0 and later, ACP uses available 'SAS data links' to perform the same tasks. This feature is referred to as In-Band ACP. Earlier they used separate Ports/Paths, and were called Out-of-Band (OOB) ACP.

Their purpose?
To perform various Shelf IO Module maintenance recovery tasks, such as expander resets and shelf power cycles.

Please see following KB: {For your issue }
In-Band ACP reporting "initializing", "firmware-update-required", or "unsupported" for IOM6 modules:
https://kb.netapp.com/app/answers/answer_view/a_id/1091087

Also, this one: {Ensure the minimum fw versions are met}
In-Band ACP Setup and Support
https://kb.netapp.com/app/answers/answer_view/a_id/1029778
https://mysupport.netapp.com/NOW/download/tools/diskshelf/

What is a Service Processor ?
https://kb.netapp.com/app/answers/answer_view/a_id/1001063

Thanks!

Re: Shelf error, again. Is it the SP ?

hochschuleda — Tue, 07 Apr 2020 07:35:48 GMT

Hi,

so i tried to disable ACP and reenable after 30 min like in the KB. Didnt work.

System Rev: D0
System Storage Configuration: Single-Path HA
System ACP Connectivity: Inband Active

Service Processor Status: Online
Firmware Version: 2.10

Shelf Firmware is

Shelf 0: DS4246 Firmware rev. IOM6E A: 0172 IOM6E B: 0172

fas2500::system service-processor image*> show
Is
Node Type Image Status Current Version
---------------- ----- ------- ----------- ------- --------
fas2500-01 SP
primary installed true 2.10
backup installed false 2.9
fas2500-02 SP
primary installed true 2.10

backup installed false 2.9

anything else to try ?

Re: Shelf error, again. Is it the SP ?

Ontapforrum — Tue, 07 Apr 2020 10:42:22 GMT

Plz give us the output of these 2 commands:

::> storage shelf acp show -instance
::> storage shelf acp module show -instance

Simultaneously, raise a ticket with NetApp.

Re: Shelf error, again. Is it the SP ?

hochschuleda — Tue, 07 Apr 2020 10:45:57 GMT

fas2500::> storage shelf acp show -instance

Node: fas2500-01
Channel: in-band
Enable Status: true
Connection Status: active

Node: fas2500-02
Channel: in-band
Enable Status: true
Connection Status: active
2 entries were displayed.

fas2500::> storage shelf acp module show -instance

Node: fas2500-01
Module Name: 1.0.A
Adapter Name: 0a
MAC Address: 00:a0:98:80:e9:d0
IOM Type: iom6e
Shelf Serial Number: SHJHU151000000
Protocol Version: 0.0.00.00
Firmware Version: 00.00
State: initializing
Last Contact: 136
Power Cycle Count: 0
Power Off Count: 0
Power On Count: 0
Expander Reset Count: 0
Expander Power Cycle Count: 0

Node: fas2500-01
Module Name: 1.0.B
Adapter Name: 0a
MAC Address: 00:a0:98:8a:25:e6
IOM Type: iom6e
Shelf Serial Number: SHJHU150000000
Protocol Version: 2.1.01.22
Firmware Version: 01.22
State: active
Last Contact: 135
Power Cycle Count: 0
Power Off Count: 0
Power On Count: 0
Expander Reset Count: 0
Expander Power Cycle Count: 0

Node: fas2500-02
Module Name: 1.0.A
Adapter Name: 0a
MAC Address: 00:a0:98:80:e9:d0
IOM Type: iom6e
Shelf Serial Number: SHJHU1517000000
Protocol Version: 2.1.01.22
Firmware Version: 01.22
State: active
Last Contact: 133
Power Cycle Count: 0
Power Off Count: 0
Power On Count: 0
Expander Reset Count: 0
Expander Power Cycle Count: 0

Node: fas2500-02
Module Name: 1.0.B
Adapter Name: 0a
MAC Address: 00:a0:98:8a:25:e6
IOM Type: iom6e
Shelf Serial Number: SHJHU151700000
Protocol Version: 0.0.00.00
Firmware Version: 00.00
State: initializing
Last Contact: 138
Power Cycle Count: 0
Power Off Count: 0
Power On Count: 0
Expander Reset Count: 0
Expander Power Cycle Count: 0
4 entries were displayed.