AutoSupport not working over SMTP - KB 1015614

luiz_silva — Wed, 04 Jun 2025 11:11:26 GMT

Hi friends,

I got the following error when a node try to send Autosupport to a SMTP host (FAS8020 - Ontap 9.2.x):

error message: FTP: weird server reply

Do you have any idea?

The only KB that matches the error message is the following:

https://kb.netapp.com/app/answers/answer_view/a_id/1015614/loc/en_US

But It seems has no contents (even logged in with my account).

Would you guys have complete access to the KB above?

Thanks!

Re: AutoSupport not working over SMTP - KB 1015614

Ontapforrum — Thu, 30 Apr 2020 17:56:01 GMT

Hi,

I checked, this kB (FTP: weird server reply) isn't viewable to me as well. I think Drew_C is the right person to address the kB content/view issue.

Coming to the actual issue:
1) Alex has nicely explained this error in his blog, so I believe most of the KB content is covered.
https://alexdawson.net/2014/08/autosupport-stopped-working/

2) As you mentioned your Ontap is 9.2: There was a key change in 9.2 and that is: 'IP fastpath' is disabled, therefore 'static' routes comes into play.
https://kb.netapp.com/app/answers/answer_view/a_id/1072895 (This KB is viewable)

3) This thread also covers this issue. (Go straight to the resolution)
https://community.netapp.com/t5/Data-ONTAP-Discussions/cDOT-ASUP-mails-sent-over-wrong-IP-or-how-to-configure-sender-LIF/td-p/32248

Hope it helps.

Thanks!

topic AutoSupport not working over SMTP - KB 1015614 in ONTAP Discussions

AutoSupport not working over SMTP - KB 1015614

Re: AutoSupport not working over SMTP - KB 1015614