topic Re: Factory Reset FAS 2552 fails in ONTAP Discussions

Factory Reset FAS 2552 fails

tringener — Thu, 04 Jun 2020 19:25:48 GMT

I have been trying to reset filer B on my FAS2552 using opt. 4 but each time it launches the wipe filer procedure then halts without performing the wipe. Any help would be greatly appreciated.

Re: Factory Reset FAS 2552 fails

SpindleNinja — Thu, 04 Jun 2020 19:34:56 GMT

What version of ONTAP?

And any specific errors?

Re: Factory Reset FAS 2552 fails

TMACMD — Thu, 04 Jun 2020 20:25:55 GMT

Also, how many and what size drives are you using?

It may be easier to use a newer version of ONTAP and the "Option 9" method. But, like @SpindleNinja asked...what other errors are you seeing on the console? They are usually very helpful

Re: Factory Reset FAS 2552 fails

tringener — Fri, 05 Jun 2020 05:31:02 GMT

We are using ONTAP 8.3.2 and unfortunately I cannot upgrade as this is in a government system. Other than a connection for "cfo_rv" failed I don't see any other failures after selecting 4 from the menu.

Re: Factory Reset FAS 2552 fails

GidonMarcus — Fri, 05 Jun 2020 13:57:39 GMT

Can you do boot_diags and see if the disks are recognized and owned by the system? (disk show -o)

(if you have FC clients running on the other node - make sure to disconnect the FC cables from this node before boot_diags)

Re: Factory Reset FAS 2552 fails

tringener — Mon, 08 Jun 2020 06:08:38 GMT

The controller is seeing all the drives except 1-3. I finally replaced the controller with a spare and it is now running the factory reset.