topic Re: ontap api not working with veeam backup and PRTG after updating to ontap9.6P9 in ONTAP Discussions

ontap api not working with veeam backup and PRTG after updating to ontap9.6P9

JWHatAVO — Wed, 04 Jun 2025 10:59:00 GMT

Updated to ontap 9.6P9 from ontap 9.5 directly after I notice my PRTG (https based) sensors going down for this cluster

short time after i found out that storage based snapshot backup with veeam backup also stopped working

also seems to use the https api. Can't find what's stopping this , when i use either program i get a " The remote server returned an error: (408) Request Timeout. " but from both servers I can connect to the https of the ontap system and I can run a curl command to query the api with successful output:

C:\curl\bin>curl -X GET -u admin:*** https://10.1.0.100/api/cluster?fields=version -v -k
Note: Unnecessary use of -X or --request, GET is already inferred.
* Trying 10.1.0.100:443...
* Connected to 10.1.0.100 (10.1.0.100) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* TLSv1.3 (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
* TLSv1.2 (IN), TLS handshake, Server finished (14):
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.2 (OUT), TLS handshake, Finished (20):
* TLSv1.2 (IN), TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / ECDHE-RSA-AES256-GCM-SHA384
* ALPN, server accepted to use http/1.1
* Server certificate:
* subject: CN=SAN; C=US
* start date: Jul 25 19:39:11 2020 GMT
* expire date: Jul 23 19:39:11 2030 GMT
* issuer: CN=SAN; C=US
* SSL certificate verify result: self signed certificate (18), continuing anyway.
* Server auth using Basic with user 'admin'
> GET /api/cluster?fields=version HTTP/1.1
> Host: 10.1.0.100
> Authorization: Basic YWRtaW46KlN5c3RlbTAxKg==
> User-Agent: curl/7.71.1
> Accept: */*
>
* Mark bundle as not supporting multiuse
< HTTP/1.1 200 OK
< Date: Wed, 29 Jul 2020 11:33:35 GMT
< Server: libzapid-httpd
< X-Content-Type-Options: nosniff
< Cache-Control: no-cache,no-store,must-revalidate
< Content-Length: 208
< Content-Type: application/hal+json
<
{
"version": {
"full": "NetApp Release 9.6P9: Wed Jul 08 09:07:16 UTC 2020",
"generation": 9,
"major": 6,
"minor": 0
},
"_links": {
"self": {
"href": "/api/cluster"
}
}
}* Connection #0 to host 10.1.0.100 left intact

any one else have seen this or have some suggestions ? have cases running with netapp support , prtg support and veeam support , but the process is going very slow and I need to get my backup back running again.

All help appreciated.

JWH

Re: ontap api not working with veeam backup and PRTG after updating to ontap9.6P9

Becca1701 — Fri, 31 Jul 2020 07:28:04 GMT

We also have this issue affecting Veeam and SnapCentre. We have a case raised with NetApp, however through our own internal testing in a lab environment we have confirmed that the issue is only affecting OnTAP9.6P9.

ONTAP 9.5P9 works fine

ONTAP 9.6P8 works fine

ONTAP 9.6P9 doesn’t work for Veeam or SnapCenter

Re: ontap api not working with veeam backup and PRTG after updating to ontap9.6P9

JWHatAVO — Fri, 31 Jul 2020 09:56:25 GMT

Great to hear that I'm not the only one.

so snapcenter also use the same api and has the same communication problem as veeam does ?

how far are you with your case with netapp ? for me there is not really an option to go to 9.7 so or netapp should come with a patch or we should consider downgrade to 9.6p8 , but not really looking forward to do a downgrade to a live system with many vm's on it.

Thank you for sharing what you know with me.

JWH

Re: ontap api not working with veeam backup and PRTG after updating to ontap9.6P9

parisi — Mon, 03 Aug 2020 13:38:43 GMT

I browsed the bug fixes introduced in 9.6P9 and the only API fix is this one:

https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/1312566

Could be related.

You can see the bug fixes in the release here:

https://mysupport.netapp.com/site/products/all/details/ontap9/downloads-tab/download/62286/9.6P9

Re: ontap api not working with veeam backup and PRTG after updating to ontap9.6P9

JWHatAVO — Mon, 03 Aug 2020 15:49:02 GMT

Hi ,

Thanks for the suggestion , yes this bug is api related although the bug description is very specific on a certain api request in a specific situation. ofcource I don't know there resolution to the fix , but what seems for now is that not any program who talks to the api can get a connection at all , not just a specific one.

JWH

Re: ontap api not working with veeam backup and PRTG after updating to ontap9.6P9

parisi — Fri, 07 Aug 2020 14:42:44 GMT

Ok, this is a confirmed bug in P9.

When you open a case (if you haven't already), have the TSE add it to bug 1342292. We'll have a public report soon.

There doesn't seem to be a workaround for this other than reverting to the previous P release or moving to the latest 9.7 release.

Re: ontap api not working with veeam backup and PRTG after updating to ontap9.6P9

JWHatAVO — Fri, 07 Aug 2020 17:22:12 GMT

Thank you ,

I have a case indeed and I was called today by netapp , the bug is indeed identified:

https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/1342292

downgrade is normally not advised by netapp but they did today as I can not go to 9.7 because of other netapp system that is connected. so the advise is to go back to 9.6P8

JWH

Thanks to all