topic Re: 9.4 upgrade request body must have in ONTAP Discussions

9.4 upgrade request body must have

himal123 — Fri, 31 Aug 2018 15:10:34 GMT

Hi,

Getting this error, any body has any idea ?

Re: 9.4 upgrade request body must have

AlexDawson — Sat, 01 Sep 2018 00:24:09 GMT

Hi there,

It looks like you're trying to upload a new image to the cluster? What web browser are you using and what extensions are present for it on the system?

Try a different browser would be my first suggestion. Potentially if it is the simulator, check how full aggr0 and the vol0 are on it - there may not be enough space on them.

Re: 9.4 upgrade request body must have

qw — Mon, 03 Sep 2018 04:55:03 GMT

Can you give me more details to find the root cause,

a) Did you try uploading the image using Local Client button?

b) Which version are you trying to upgrade?

c) Could you provide the browser name and its version?

Re: 9.4 upgrade request body must have

himal123 — Mon, 03 Sep 2018 21:07:42 GMT

thanks for all help. Here is the screen clip of all the questions

I think, we need to change the image file name ????

I am using the chrome, vol0 has plenty of space

Re: 9.4 upgrade request body must have

AlexDawson — Tue, 04 Sep 2018 01:49:25 GMT

Those image names seem fine, as does the Chrome version. What extensions do you have installed, and are you accessing this system through a proxy?

Re: 9.4 upgrade request body must have

himal123 — Tue, 04 Sep 2018 12:01:05 GMT

There is no proxy, I am accessing this straight from my desktop. The cdot is in ESX host.

Re: 9.4 upgrade request body must have

himal123 — Fri, 14 Sep 2018 15:43:47 GMT

I was able to upgrade, thanks all

sim94::> cluster image show-update-progress

Estimated Elapsed

Update Phase Status Duration Duration

-------------------- ----------------- --------------- ---------------

Pre-update checks completed 00:10:00 00:00:13

Data ONTAP updates completed 00:46:00 00:10:36

Post-update checks completed 00:10:00 00:00:03

3 entries were displayed.

Updated nodes: sim94-01.

sim94::*> system node image show

Is Is Install

Node Image Default Current Version Date

-------- ------- ------- ------- ------------------------- -------------------

sim94-01

image1 false false 9.4 -

image2 true true 9.4P1 9/12/2018 17:41:30

2 entries were displayed.

Re: 9.4 upgrade request body must have

AlexDawson — Sat, 15 Sep 2018 02:51:56 GMT

If this issue comes up again for someone else, could you please post what you did to resolve it?

Re: 9.4 upgrade request body must have

nileshm — Wed, 11 Dec 2019 15:06:23 GMT

I am hitting the same issue. Can you please help on the resolution. I tried this with different browsers. Changed the filename and placed the file on C drive directly.

Re: 9.4 upgrade request body must have

qw — Thu, 12 Dec 2019 05:45:48 GMT

Hi Nilesh, Can you check if you have enough space to upload image? Check it in CLI diag mode, with the command below, file-uploads config show

Re: 9.4 upgrade request body must have

JSmith6164 — Wed, 04 Mar 2020 19:55:37 GMT

Hello,

During an attempt to upgrade from 9.6P6 to 9.7P1 via system manager we recently hit the same error "the request body must have conent type multipart/form-data with field named "file"" on a client install.

What was the workaround to get the image uploaded successfully?

Re: 9.4 upgrade request body must have

AlexDawson — Thu, 05 Mar 2020 06:44:08 GMT

For 9.6 to 9.7, issue is caused by BURT 1223866

The default staging directory size for ONTAP software images on each node's root volume in ONTAP 9.6 and earlier is set to 2GB. The ONTAP 9.7 image is greater than 2GB. When attempting to upgrade a cluster to ONTAP 9.7 with a local software image upload from System Manager, the image upload fails with the following error message: Failed to add the software image to the cluster. The request body must have content type multipart/form-data with a field named "file" containing the file to upload.

Resize the default staging directory size for ONTAP software images to 4GB on all the nodes in the cluster. The staging directory uses space taken from the root volume. Therefore, the root volume size shrinks due to the resize operation. Ensure that there is at least 10GB of space available in the root volume before attempting the resize operation. Use the "volume show -volume -fields available" command to monitor the available space in the root volume. Use the following (privilege: diagnostic) command to resize the staging directory to 4GB before uploading the software image:

::> set diagnostic; system services web file-uploads config modify -node * -size 4GB

The command returns a job ID you can use to track the status of the operation. The value "*" for "node" field specifies all nodes in the cluster. Example:

::> set diagnostic; system services web file-uploads config modify -node * -size 4GB ::> job show -id

Re: 9.4 upgrade request body must have

JSmith6164 — Thu, 05 Mar 2020 13:54:34 GMT

Thank you very much, Alex. Really appreciate that write up. Thanks again!

Re: 9.4 upgrade request body must have

qw — Fri, 06 Mar 2020 10:21:48 GMT

One of the reason for this error is that the new ONTAP image does not have enough space, u either have to delete old images or increase the size of image holding space.

I would highly recommend you to go through the link below,

https://kb.netapp.com/app/answers/answer_view/a_id/1103584/loc/en_US#__highlight

Re: 9.4 upgrade request body must have

JerseyJON — Wed, 03 Jun 2020 02:12:36 GMT

Thank you Alex Dawson,

set diagnostic; system services web file-uploads config modify -node * -size 4GB

Fixed my issue!

Re: 9.4 upgrade request body must have

DavidGonzalez — Sat, 22 Aug 2020 07:05:06 GMT

Thanks a lot for sharing, it works!

Re: 9.4 upgrade request body must have

atibon — Thu, 27 Aug 2020 12:18:19 GMT

wonderful. thank you so much

Re: 9.4 upgrade request body must have

StorageRetiever — Fri, 02 Oct 2020 16:27:53 GMT

Seems in the command you provided, I was never able to get the * to work. I always had to supply the Node Name.

Also when you tickle it before you increase the image size it reports 2GB. But when you update it with the command and then tickle it again to check the size.. It reports zero "0" , even when the show Jobs ( 2 Nodes ) succeeded. Any one else out there notice that? The reason I know this as I tried to load on the new image 9.7.P7 on a 9.5.Px system and it actually took the image even when image area did not report the 4GB I just set it too? Thinking ( A Bill Thing ) a.k.a. reboot would fix this or its a NetApp Bug. Let me now if we have a consensus on my conclusion. Thanks !!!

Re: 9.4 upgrade request body must have

CvetAlek — Wed, 28 Oct 2020 15:47:18 GMT

Just adding here new link for the KB:

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/Uploading_a_local_ONTAP_image_to_ONTAP_System_Manager_fails_mentioning_multipartform-data

Re: 9.4 upgrade request body must have

sam_wozniak — Sat, 07 Nov 2020 06:24:58 GMT

I was facing the same issue with failing to upload through the GUI both errors; first:

' Failed to add the software image to the cluster. The request body must have content type multipart/form-data with a field named "file '

Then:

"The operation failed because the information needed from the cluster to perform the operation could not be retrieved."

In the end, I believe my problem was a cluster LIF not on the home port. It succeeded after that.