https://community.netapp.com/t5/ONTAP-Discussions/NetApp-Support/m-p/159714#M36482 <P>Let me see how I can help here. Standby.</P> Thu, 24 Sep 2020 17:30:06 GMT Drew_C 2020-09-24T17:30:06Z https://community.netapp.com/t5/ONTAP-Discussions/NetApp-Support/m-p/159713#M36481 <P>I've been trying to get some helpful support from NetApp for over a half an hour for a software upgrade. I've had dropped calls (2), cutoffs, put on hold, can't understand the support personnel, the list goes on. The recording that plays when you first call says 'At NetApp, customer support is our #1 priority.' That is obviously not true. Support is abysmal.</P> Wed, 04 Jun 2025 10:52:09 GMT https://community.netapp.com/t5/ONTAP-Discussions/NetApp-Support/m-p/159713#M36481 Igor13Igor 2025-06-04T10:52:09Z https://community.netapp.com/t5/ONTAP-Discussions/NetApp-Support/m-p/159714#M36482 <P>Let me see how I can help here. Standby.</P> Thu, 24 Sep 2020 17:30:06 GMT https://community.netapp.com/t5/ONTAP-Discussions/NetApp-Support/m-p/159714#M36482 Drew_C 2020-09-24T17:30:06Z https://community.netapp.com/t5/ONTAP-Discussions/NetApp-Support/m-p/159735#M36489 <P>Did everything get taken care of Igor? I see Drew responded so if there is anything else let us know! We obviously don’t want you to have a bad support experience so if there is anything we can do let us or your account team know!&nbsp;<BR /><BR /></P> <P>We aren’t perfect but my management team is committed to better quality everyday and we want to improve.&nbsp;</P> Fri, 25 Sep 2020 12:35:08 GMT https://community.netapp.com/t5/ONTAP-Discussions/NetApp-Support/m-p/159735#M36489 paul_stejskal 2020-09-25T12:35:08Z