topic Re: PANIC : page fault (supervisor read, page not present) in ONTAP Discussions

PANIC : page fault (supervisor read, page not present)

response — Wed, 04 Jun 2025 10:35:35 GMT

PANIC : page fault (supervisor read, page not present) on VA 0x28 cs:rip = 0x8:0xffffffff843ebec3 rflags = 0x10246 ,

have anyone hit?

Re: PANIC : page fault (supervisor read, page not present)

akiendl — Wed, 10 Feb 2021 16:22:08 GMT

Which ONTAP release are you running? But without seeing the core file it might become very much guess work.

Re: PANIC : page fault (supervisor read, page not present)

response — Wed, 10 Feb 2021 16:42:48 GMT

OnTAP release 8.1.3P3,
I found the similar case need to upgrade to 8.2.1 and later , but what is really root cause.
https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/639665

Re: PANIC : page fault (supervisor read, page not present)

pedro_rocha — Thu, 11 Feb 2021 14:12:15 GMT

Does it happen during boot? Any other msg right before or after?

EMS shows any different message or additional info?

Re: PANIC : page fault (supervisor read, page not present)

response — Sat, 13 Feb 2021 18:13:54 GMT

It's reboot before panic, about msg is bloew,

Sun Feb 7 19:42:23 CST [NAS02:cf.fsm.takeover.panic:ALERT]: Failover monitor: takeover attempted after partner panicSun Feb 7 19:42:23 CST [NAS02:cf.fsm.stateTransit:info]: Failover monitor: UP --> TAKEOVERSun Feb 7 19:42:23 CST [NAS02:cf.fm.takeoverStarted:notice]: Failover monitor: takeover started

and panic messages is "PANIC: page fault (supervisor read, page not present) on VA 0x28 cs:rip = 0x8:0xffffffff843eceb3 rflags = 0x10246 in SK process Auth00 on release 8.1.3P3 on Wed Feb 10 08:49:26 CST 2021'

Re: PANIC : page fault (supervisor read, page not present)

paul_stejskal — Tue, 16 Feb 2021 19:26:27 GMT

Without a core it is impossible to say. I would upgrade to 8.2.5P5 first and if it still happens engage Support.