topic Re: add image failed in on command manager for ONNTAP upgrade in ONTAP Discussions

add image failed in on command manager for ONNTAP upgrade

Puru — Fri, 24 Mar 2017 09:26:27 GMT

Failed to add the software image to the cluster. Verify if the image and the specified URL are valid and ensure that there is sufficient space in the system management storage area.
what is the reason for this issue???

Re: add image failed in on command manager for ONNTAP upgrade

Kevin_Tunge — Thu, 30 Mar 2017 03:17:21 GMT

I'm having the same issue, and still it persists even after getting rid of the old images that were in there.

I can't seem to find where the 'system management storage area' is in doco

Re: add image failed in on command manager for ONNTAP upgrade

Kevin_Tunge — Thu, 30 Mar 2017 03:36:06 GMT

Wow I feel stupid- so went to the command line and tried it thusly: get -url http://iisserver.corp.com/91_q_image.tgz

Got error msg: Error: command failed: Failed to download package from
http://.../91_q_image.tgz. Error: Couldn't resolve host name : Couldn't
resolve host 'iisserver.corp.com'

Tried with the IP and of course it worked as expected.

Re: add image failed in on command manager for ONNTAP upgrade

AlexDawson — Thu, 30 Mar 2017 03:51:00 GMT

It is /mroot/etc/software in each of the nodes. On Clustered ontap, this is difficult to access directly, so pulling the image on with HTTP is suggested.

If the GUI fails, try the command line. Instructions for installing software images are at http://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-cmpr-910/TOC__system__node__image.html

Re: add image failed in on command manager for ONNTAP upgrade

Puru — Fri, 31 Mar 2017 10:02:18 GMT

Thanks Alex.

But i am looking to GUI based process where i can fixed this rather than going CLI..

So will FTP server will work like -fttp://username@password:XXXXX/DATAONTAP\8_3_2_g.tgz file .

Anyone who has tried and stuck

Re: add image failed in on command manager for ONNTAP upgrade

snthlkumr — Fri, 31 Mar 2017 13:38:16 GMT

Please make sure the imgae file is copied to the directory C:\inetpub\wwwroot\ for http and C:\inetpub\ftproot for ftp

http://server_ip/image.tgz (C:\inetpub\wwwroot\image.tgz)

Re: add image failed in on command manager for ONNTAP upgrade

amerchant — Thu, 11 Jan 2018 19:14:46 GMT

The correct FTP syntax is as follow once your FTP server is up and running. Not sure why the adding image fails due to lack of space on FAS8200

ftp://anonymous:password@10.10.10.10/92_q_image.tgz

Re: add image failed in on command manager for ONNTAP upgrade

BenjaminL — Fri, 31 Aug 2018 08:15:36 GMT

Thanks a lot... i was connected with a VPN, my HTTP server was running with the VPN adress and not my local address.

Re: add image failed in on command manager for ONNTAP upgrade

rablighting — Wed, 14 Nov 2018 18:31:06 GMT

@amerchant wrote:

The correct FTP syntax is as follow once your FTP server is up and running. Not sure why the adding image fails due to lack of space on FAS8200

ftp://anonymous:password@10.10.10.10/92_q_image.tgz

Yes this is what I was looking for, the correct FTP syntax, kept throwing an error about how authorization was required, even though i set my FTP site to anon auth. Thank you!

Re: add image failed in on command manager for ONNTAP upgrade

Surf_rider — Mon, 08 Apr 2019 04:56:04 GMT

Reason: Data ONTAP API Failed: Data retrieval failed from remote host "http://iis/94_q_nodar_image.tgz". Reason: Timeout was reached : Connection timed out after 60000 milliseconds

Click Retry to start the add operation.

Re: add image failed in on command manager for ONNTAP upgrade

TOPHAN — Thu, 25 Apr 2019 04:20:03 GMT

HI,

I have tried and failed, below is the error, i have upgaded before and it was successfull. but this time it is failed, My ftp sever works fine as i have tested it.

Netapp_clus::> system image get -node netappclusA -package ftp://10.171.146.68/93P10_q_image.tgz

Enter username for remote host "10.171.146.68": v-sarosa

Enter password for remote host "10.171.146.68":

Software get ftp://.../93P10_q_image.tgz started on node netappclusA
Downloading package. This may take up to 10 minutes.
100% downloaded
Install Failed.
Failed to download package from ftp://.../93P10_q_image.tgz. Error: Timeout was
reached : FTP response timeout
Error: command failed: Install Failed. Failed to download package from ftp://.../93P10_q_image.tgz. Error: Timeout was reached : FTP response timeout

In GUI alos i have tried but getting the error as well

Please anyone help on this, Help is much appreciated!!!

Re: add image failed in on command manager for ONNTAP upgrade

atomc1958 — Tue, 31 Aug 2021 02:27:13 GMT

This is what I was looking for. A way to provide a username and password. Don't be fooled by this generic message and go crazy trying to free up space.

Re: add image failed in on command manager for ONNTAP upgrade

Ontapforrum — Tue, 31 Aug 2021 08:53:21 GMT

Web based downloads in general works, unless there is some underlying network related issues(packet drops/number of hops/congestion/etc).

As a workaround, just try to spin-up a light-weight webserver directly on a subnet (nearest hop) where Controllers are hosted.

Free webservers:
Mongoose Web Server (Windows, Mac, or Linux):https://mongoose.ws/
HFS File Server (Windows):https://www.rejetto.com/hfs/?f=dl

Re: add image failed in on command manager for ONNTAP upgrade

dsuski — Tue, 20 Sep 2022 14:01:01 GMT

In case anyone else runs into this issue still.... I had the same issue, wouldn't upload through System Manager or using CLI. Tried multiple Apache servers running on SuSe linux, also tried FTP on Suse. Always timed out. Put the file on an IIS server and had no problem.