topic Re: Unable to send Autosupport mails in ONTAP Discussions

Unable to send Autosupport mails

necfas270wipro — Wed, 04 Jun 2025 10:11:22 GMT

So, I have a node 7 mode 8.2 Ontap all of a sudden can no longer reach the mail relay to send autosupport emails. I've checked DNS, IP routes, traceroute etc - all good - nothing has been changed on the filer, when i trigger the autosupport it is showing autosupport it is triggered in /etc/messages files but unable delivered. I am using smpt option. I also checked the smpt server is working as it is delivered to mail from other hosts. I looking for telnet command to check the port access from netapp towards mail host 25,. Please help with commands,.

Thanks in advance

Re: Unable to send Autosupport mails

paul_stejskal — Fri, 15 Oct 2021 14:10:01 GMT

Check notifyd log files (rdfile /etc/log/notifyd.log I believe). I seems like it would be a routing issue if anything (unless you meant that telnet works?).

Re: Unable to send Autosupport mails

necfas270wipro — Sun, 17 Oct 2021 07:55:30 GMT

Well, Routing is fine since i am able to ping the GW and also do traceroute . I am looking for commands which can help me to check if any smtp port connection issue from the files. Let me know if you can help me here ..

Re: Unable to send Autosupport mails

paul_stejskal — Mon, 18 Oct 2021 14:54:10 GMT

Do you have the logs? If a case is open send the number with the logs in the case and I will take a look.

Re: Unable to send Autosupport mails

necfas270wipro — Mon, 18 Oct 2021 16:49:57 GMT

Well not really .. i can opened any case .. I am looking for working of telnet command to check the port access ...