topic Account verification fails when retrieving and restoring Win10 images from NetApp in ONTAP Discussions

Account verification fails when retrieving and restoring Win10 images from NetApp

adakatsu — Wed, 04 Jun 2025 10:00:15 GMT

Hi
An authentication error occurred in the following recovery.

① Back up the Win10 system image and store the data in NetApp(\\ 11.11.11.11 \ bkup) .
② From Win10, try to perform system recovery with the image and connect to the NetApp shared folder (\\ 11.11.11.11 \ bkup) where the image is stored.
③ When connecting, I was asked for a user name and password, and I enter them and execute OK, an authentication error was occured.

Regarding③, I would like to eliminate the authentication error so that the restore can be completed normally.
As an environment, I have created a local account "AAA" on NetApp's Cifs server (workgroup mode).
Normally, when connecting from Win10, the same local account "AAA" is registered on the Win10 side and the password is also matched, so I can connect without displaying the authentication screen.
For the account entered in ③, I tried using 3 patterns of "AAA", "CifsServer name \ AAA", and "\ AAA", but all of them resulted in an authentication error.

Thanks

Re: Account verification fails when retrieving and restoring Win10 images from NetApp

NetApp_SR — Tue, 07 Jun 2022 03:44:40 GMT

The SecD log files may contain clues to help solve the issue. If the log does not contain something helpful try a Sectrace.

ONTAP 9: How to view secd log
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/ONTAP_9%3A_How_to_view_secd_log

How to run and collect Sectrace
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/How_to_run_and_collect_Sectrace

How to collect a SECD trace
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/How_to_collect_a_SECD_trace

Re: Account verification fails when retrieving and restoring Win10 images from NetApp

Mjizzini — Tue, 07 Jun 2022 06:57:26 GMT

While entering your credentials, try to use "builtin\username" or "cifsvservername\username".

Try to add the local user to the builtin administrators group