topic Re: Autosupport not being generated in ONTAP Discussions

Autosupport not being generated

pedro_rocha — Thu, 27 Oct 2022 15:16:36 GMT

Hello all,

Strangely autosupports stopped being generated for this system. The autosupport folder for every autosupport is not being created.

I can see on the EMS logs the following:

<asup_general_drop_1
sequence="146555"
trigger="callhome.performance.data"
detail="AutoSupport event time (2022-10-03 03:00:03) is older than the maximum age threshold (86400 seconds) from the current time (2022-10-04 03:00:11)"
parameters="subject="PERFORMANCE DATA", "/>

Has anyone seen this?

Apparently the process is being held in the autosupport queue until it is dropped because of this age threshold.

Regards,

Pedro

Re: Autosupport not being generated

paul_stejskal — Thu, 27 Oct 2022 15:25:49 GMT

How full is the root volume?

Re: Autosupport not being generated

pedro_rocha — Thu, 27 Oct 2022 19:05:59 GMT

10% used in one node and 5% used in the other.

ONTAP is 9.3P17

found this https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/1231855

Maybe is applicable even though I do not see the same messages as described in the BURT's summary

Re: Autosupport not being generated

Geo_19 — Tue, 15 Nov 2022 17:58:24 GMT

Can please share the output ::> system node run -node * rdfile /etc/log/mlog/notifyd.log
due to the nature of the problem, the log files will be very large, I recommend you save them into a notepad.

Re: Autosupport not being generated

chenguanghui — Mon, 24 Feb 2025 07:54:54 GMT

hello:

Use the "autosupport trigger show -suppress true" command to check if the trigger is disabled.The following article may help you.

https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/Autosupports_not_being_generating_and_cannot_be_invoked

https://docs.netapp.com/zh-cn/ontap/system-admin/troubleshoot-autosupport-messages-not-received-task.html

Best regards.