topic Re: Issue with downloading image file to node in ONTAP Discussions

Issue with downloading image file to node

MARK_SAUNDERS — Wed, 18 Feb 2015 19:20:00 GMT

We have a fresh built 4 node cluster with just aggr0 and vol0 nothing else has yet been done with it. I have been asked to upgrade it to 8.3 to allow for some testing. The 3rd party guys have left me the upgrade details but I am having some issues getting the image file onto the nodes.

Using the command as follows to update the image on node 02

system node image update -node ##########01-02 -package tftp://###.###.###.###/Netapp/83RC2_q_image.tgz -replace-package true

This connects and the tftp download progress can be seen when this reaches completion (On the tftp server the transfer shows as successful) the install fails

Install Failed.
Failed to download package from tftp://###.###.###.###/Netapp/83RC2_q_image.tgz.
Error: tftp download failed : Verbose mode on.. Verbose mode on.. Verbose mode
on.. mode set to octet. mode set to octet. mode set to octet. getting from
###.###.###.###:Netapp/83RC2_q_image.tgz to
/mroot/etc/software/83RC2_q_image.tgz.downloading [octet]. getting from
###.###.###.###:Netapp/83RC2_q_image.tgz to
/mroot/etc/software/83RC2_q_image.tgz.downloading [octet]. getting from
###.###.###.###:Netapp/83RC2_q_image.tgz to
/mroot/etc/software/83RC2_q_image.tgz.downloading [octet]. Received 482569420
bytes in 666.2 seconds [5794889 bits/sec]. Received 482569420 bytes in 666.2
seconds [5794889 bits/sec]. Received 482569420 bytes in 666.2 seconds [5794889
bits/sec]. . . .
Error: command failed: Install Failed. Failed to download package from tftp://###.###.###.###/Netapp/83RC2_q_image.tgz. Error: tftp download failed :
       Verbose mode on.. Verbose mode on.. Verbose mode on.. mode set to octet. mode set to octet. mode set to octet. getting from
       ###.###.###.###:Netapp/83RC2_q_image.tgz to /mroot/etc/software/83RC2_q_image.tgz.downloading [octet]. getting from
       ###.###.###.###:Netapp/83RC2_q_image.tgz to /mroot/etc/software/83RC2_q_image.tgz.downloading [octet]. getting from
       ###.###.###.###:Netapp/83RC2_q_image.tgz to /mroot/etc/software/83RC2_q_image.tgz.downloading [octet]. Received 482569420 bytes in 666.2 seconds
       [5794889 bits/sec]. Received 482569420 bytes in 666.2 seconds [5794889 bits/sec]. Received 482569420 bytes in 666.2 seconds [5794889 bits/sec].

The bytes transfered 482569420 is the file size of the original image file, this has been redownloaded hash checked etc so I am now a bit stuck with what to try next.

Are there any logs for this that might shed some light onto why the transfer fails ?

Re: Issue with downloading image file to node

shatfield — Thu, 19 Feb 2015 16:22:17 GMT

See if you have the package locally:

system node image package show -node *

If you do, run update from the local package.

system node image update -node * -package 83RC2_q_image.tgz -set-default true

If not, try not specifying the -replace-package parameter

Re: Issue with downloading image file to node

MARK_SAUNDERS — Thu, 19 Feb 2015 16:30:56 GMT

system node image package show -node * is showing the packages with a .downloading extension

             Package
Node         Repository     Package File Name
------------ -------------- -----------------
###########01-01
             mroot
                            83RC2_q_image.tgz.downloading
###########01-02
             mroot
                            83RC2_q_image.tgc.downloading
###########01-03
             mroot
                            83RC2_q_image.tgz.downloading
3 entries were displayed.

Re: Issue with downloading image file to node

shatfield — Fri, 20 Feb 2015 15:52:02 GMT

It may just not like your tftp server. Try pulling it from an http server.

If that doesn't work, md5 the copy on the filer to see if its intact.

set diag

systemshell * md5 /mroot/etc/software/83RC2_q_image.tgz.downloading

set admin

Re: Issue with downloading image file to node

PHILMEAGHER — Mon, 07 Mar 2016 00:58:48 GMT

Mark did you ever get this working via TFTP as I'm getting the same issue with uploading 8.3

Thanks

Re: Issue with downloading image file to node

prcpa8w3p — Sun, 05 Nov 2017 21:18:37 GMT

I got SP's to successfully upgrade using the following command:

system service-processor image update -node <node_name> -update-type network-full -package 306-03929_A0_FAS9000_AFF-A700_4.1P2_SP_FW.zip -clear-logs true

Ensure that the above package is valid when you run a system node image show -node <node_name>

Re: Issue with downloading image file to node

prashant91 — Wed, 30 Nov 2022 17:09:23 GMT

Do we have the command to pull it from the http server. "system node image get" command is not recognized in 9.7P8.

Re: Issue with downloading image file to node

AlexDawson — Thu, 01 Dec 2022 02:43:38 GMT

This thread is from 7 years ago - please review this document for the correct commands for current ONTAP - https://docs.netapp.com/us-en/ontap/upgrade/task_download_and_install_ontap_software_image.html#for-automatic-nondisruptive-upgrade-andu