topic Re: Autosupport One Node Works One Node Doesnt in ONTAP Discussions

Autosupport One Node Works One Node Doesnt

sbmmiller — Wed, 04 Jun 2025 09:48:58 GMT

I have a netapp system that was never sending Autosupport. I configured all the emails, smtp, DNS stuff and am at the point where one node is working, but the other node keeps failing. One node reports the status as DOWN. I am getting a bit lost in IPs, and articles trying to understand what to check and what commands to run. I have a feeling its a simple fix. Does anyone have suggestions what to check?

NETAPPCLU01::vserver services name-service> dns check -vserver NETAPP02
Name Server
Vserver Name Server Status Status Details
------------- --------------- ------------ --------------------------
NETAPPSVM02 10.10.10.20 up Response time (msec): 125
NETAPPSVM02 10.10.10.25 up Response time (msec): 0
2 entries were displayed.

NETAPPCLU01::vserver services name-service> dns check -vserver NETAPP01
Name Server
Vserver Name Server Status Status Details
------------- --------------- ------------ --------------------------
NETAPPSVM01 10.10.10.20 down Operation timed out.
NETAPPSVM01 10.10.10.25 down Operation timed out.
2 entries were displayed.

Re: Autosupport One Node Works One Node Doesnt

AlexDawson — Mon, 29 May 2023 00:41:22 GMT

Please provide the output of:

network port show
network interface show
network route show

At a guess, it's probably routing - the management LIF (.. usually) is used to send ASUP outbound. If the admin SVMs don't have default routes, it may use an SVM LIF instead - in some scenarios there may not be one suitable on a node.

Re: Autosupport One Node Works One Node Doesnt

cedric_renauld — Mon, 29 May 2023 02:09:56 GMT

Hello,

Same for me on multiple cluster, it's possible to check the fonction of LIF ?

net interface show -fields services

Re: Autosupport One Node Works One Node Doesnt

Ontapforrum — Tue, 30 May 2023 13:26:45 GMT

Could you run this command and check/share the output:
::> system node autosupport check show-details -node <node where asup not working>
::> autosupport show -node <node where asup not working> -instance

Re: Autosupport One Node Works One Node Doesnt

sbmmiller — Tue, 30 May 2023 14:27:30 GMT

Outputs of Cmds

Re: Autosupport One Node Works One Node Doesnt

sbmmiller — Tue, 30 May 2023 14:53:13 GMT

Attached. The other node works perfectly.

Re: Autosupport One Node Works One Node Doesnt

Ontapforrum — Tue, 30 May 2023 16:17:25 GMT

Thanks for the output.

Looking at the following section of the category: http-https
Error: Could not connect to server - 'support.netapp.com'

Could you go through the following kb troubleshooting/solution steps:
https://kb.netapp.com/onprem/ontap/os/AutoSupport_delivery_fails_due_to_DNS_-_Couldn't_resolve_host_in_ONTAP_9_and_earlier