topic OnTap shelf firmware update fail in ONTAP Discussions

OnTap shelf firmware update fail

chinchillaking — Wed, 04 Jun 2025 09:48:35 GMT

Hello,

Controller_B boot fail with below error, I check it refer NetApp KB https://kb.netapp.com/onprem/ontap/hardware/Chassis_FRU_PROM_read_operation_failed.

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Chassis FRU PROM read operation failed. Replace the system chassis or controller. If necessary, contact support.
May 29 11:00:29 [NetApp-02:haosc.fru.op.failed:ALERT]: Chassis FRU PROM read operation failed.
Uptime: 2m36s
System halting...
BIOS Version: 11.0.2
Portions Copyright (C) 2014-2016 NetApp, Inc. All Rights Reserved.

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The solution "Reseat motherboard of the affected node." and "Upgrade IOM12E firmware to latest version."

We try Reseat motherboard of the affected node controller_B but still same problem with same error messages.

When try manual upgrade IOM12E firmware from alive Controller_A, it cannot upgrade shelf firmware as below error.

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storage shelf firmware update -shelf 1.0

Error: Shelf firmware update request failed on node "NetApp-01". Reason: waiting for cluster partner to respond"

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Since controller_B cannot boot up, how can upgrade the shelf firmware?

Best regards

Re: OnTap shelf firmware update fail

Ontapforrum — Fri, 02 Jun 2023 09:21:32 GMT

I am hoping you have already logged a ticket with NetApp. If the system is under support, then let the support deal with it.

Re: OnTap shelf firmware update fail

Amador — Fri, 02 Jun 2023 12:25:36 GMT

The shelf firmware should be upgraded from the cluster command line interface, when healthy.

A 7-Mode procedure (NetApp Support Site - Disk Shelf Installation Instructions) would be tried but, as mentioned, it is better to open a support case if the system has a valid entitlement.

Re: OnTap shelf firmware update fail

chinchillaking — Wed, 07 Jun 2023 06:18:24 GMT

After replace motherboard, problem fixed.