Unable to turn on diagnosis services || Case 2009663540

Prabha_sengar — Wed, 04 Jun 2025 09:46:47 GMT

Hello Team,

I am working on a case where customer is trying to enable diagnosis services but we are getting error when we attempted to turn on the services.

Logs:

Cluster ::*> system services manager policy show
Service Version State Constituent Number Target
Active Nodes
----------------- ------- ----- ----------- ------ --------------------------
diagnosis
1.0 off cphmd 0 any
1.0 off cshmd 0 any
1.0 off schmd 0 any
1.0 off shmd 0 any
pubsub
1.0 off qdrouterd - all
1.0 off qpidd 2 any
6 entries were displayed.

Cluster::*> system services manager policy setstate -service diagnosis -version 1.0 -state on

Error: command failed: Cannot modify "shmd constituent" through the "service policy" commands

I tried the same in LAB and I am getting the same error.

Can someone please have a look and guide me on which command should i use to turn on the services?

topic Unable to turn on diagnosis services || Case 2009663540 in ONTAP Discussions

Unable to turn on diagnosis services || Case 2009663540