topic Disk firmware could not be downloaded on 1 disk. in ONTAP Discussions

Disk firmware could not be downloaded on 1 disk.

hains — Thu, 05 Jun 2025 06:35:56 GMT

Hi,

I just want to know if someone have an idea regarding this issue.

I was doing a disk firmware update. It was fine for every disk except disk 0d.00.0.

This is 1 head FAS2040 - Data ONTAP 7.3.3P5

Wed Feb 1 09:19:21 EST [dfu.firmwareDownloading:info]: Now downloading firmware file /etc/disk_fw/X310_SMOOST50SSM.NA06.LOD on 1 disk(s) of plex []...

***** Disk firmware could not be downloaded on 1 disk.
***** Firmware download failed for this disk: 0d.00.0

Wed Feb 1 09:19:21 EST [dfu.firmwareUpToDate:info]: Firmware is up-to-date on all disk drives

00.0 : NETAPP X310_SMOOST50SSM NA03 423.1GB 512B/sect (9QMCM7MJ)

00.1 : NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMHC6)

00.2 : NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCM76T)

00.3 : NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCF6CJ)

00.4 : NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMHC0)

00.5 : NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCM7KC)

00.6 : NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCM76Q)

00.7 : NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMH10)

00.8 : NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMH60)

00.9 : NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMH2L)

00.10: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCM6R2)

00.11: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMH5Q)

00.12: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCM7J6)

00.13: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCL97W)

00.14: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMH0T)

00.15: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMHGM)

00.16: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMHGF)

00.17: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMH0X)

00.18: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCF66B)

00.19: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMH2A)

00.20: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMH5L)

00.21: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCMHA7)

00.22: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCM7KF)

00.23: NETAPP X310_SMOOST50SSM NA06 423.1GB 512B/sect (9QMCM7LT)

Shelf 0: IOM3 Firmware rev. IOM3 A: 0131 IOM3 B: 0131

I have try to force the update, to fail/unfail the disk, doing power_cycle on it... But for now I can't reboot the node. I found nothing on NOW.

Any idea?

Regards,

Jerome Hains

Re: Disk firmware could not be downloaded on 1 disk.

aborzenkov — Wed, 01 Feb 2012 14:37:54 GMT

I do not think it makes much sense to waste time on it (except if you are personally interested ☺ ); just open case with NetApp and request disk to be replaced.

Re: Disk firmware could not be downloaded on 1 disk.

hains — Wed, 01 Feb 2012 14:43:09 GMT

Haha! You are right !

I was just wondering if someone already see that issue.

Thank you anyway

Re: Disk firmware could not be downloaded on 1 disk.

jjohns — Fri, 03 Feb 2012 19:41:17 GMT

You're not alone. I started an drive update yesterday and seeing this on at least a dozen drives for just one controller alone. Curious to what support has to say when I open that call.

Re: Disk firmware could not be downloaded on 1 disk.

hains — Mon, 13 Feb 2012 20:27:37 GMT

Do you have any news from the support team? Please let me know if you have a minute.

Jerome

Re: Disk firmware could not be downloaded on 1 disk.

martynarmstrong — Wed, 28 Mar 2012 08:26:11 GMT

We're seeing this too. Systems running ONTAP7.3.5.1P1. This is affecting about 8 individual drives from two different manufacturers. So it's more than just one f/w type that's affected. We have a call open with NetApp but so far no 'eureka' moment. Will keep you posted on any progress.

Re: Disk firmware could not be downloaded on 1 disk.

WillFulmer — Wed, 28 Mar 2012 11:16:03 GMT

I have a client with 8.0 with this issue. We ended up failing each disk, one at a time and replacing them with newer/replacement drives. This was a PITA especially for the 1 and 2TB drives.

Re: Disk firmware could not be downloaded on 1 disk.

officeworks — Thu, 29 Mar 2012 21:49:00 GMT

I have 2 x 2040 clusters with X302_WMARS01TSSM disks. Running DOT 7.3.4

Both clusters have a few drives with the NA04 firmware release, and are failing on upgrade to NA07, with the error mentioned about.

Call open with Netapp as well, no answer as of yet.

I suspect that disk change over is the only way to deal with this problem.

Re: Disk firmware could not be downloaded on 1 disk.

sahil_anand — Fri, 30 Mar 2012 05:04:34 GMT

Hello,

You can manually do the update, download the latest firmware from NOW and place it under /etc/disk_fw, and use command disk_fw_update <disk> to update the firmware on disk, which was not updated by automatic firmware update. There could be something wrong with disk, in that you may need to manually fail the disk and put in replacement drive; NetApp support team would be able to help on this if first step fails.

Thanks,

Sahil

Re: Disk firmware could not be downloaded on 1 disk.

martynarmstrong — Fri, 30 Mar 2012 12:18:12 GMT

NeApp (UK) are recommending we fail the disks and they'll supply replacements. Starting this process on Monday. I asked them about carrying on with Disk F/W updates on our other sytems and they advised us to proceed.

Re: Disk firmware could not be downloaded on 1 disk.

imarcroft — Wed, 04 Apr 2012 09:45:02 GMT

I performed an ONTAP upgrade to 7.3.6P5

on reboot it applied the firmware to the disk

Re: Disk firmware could not be downloaded on 1 disk.

martynarmstrong — Wed, 04 Apr 2012 09:48:20 GMT

Didn't work I'm afraid. Same error.

Re: Disk firmware could not be downloaded on 1 disk.

sahil_anand — Thu, 05 Apr 2012 06:41:46 GMT

Next step would be to open a case with NetApp support team, and ask for replacemnt drive.

Re: Disk firmware could not be downloaded on 1 disk.

hains — Mon, 16 Apr 2012 13:55:51 GMT

Performing ONTAP upgrade to 8.1RC3 correct the issue.

I didn't find any other workaround...