topic Re: reset password santricity in EF & E-Series, SANtricity, and Related Plug-ins

reset password santricity

cobion — Thu, 30 Jun 2016 08:22:34 GMT

Good day!

Set a new password for the administrator in santricity management, but the password does not match.

Question: how to reset or recover the password. ? Storage configuration is already configured and you do not want it cause the default settings!

Thank you!

Re: reset password santricity

NAYABSK — Thu, 30 Jun 2016 12:19:49 GMT

Hi Cobion,

Exit from all the sessions to Santricity, or SMCLI

Log in to the controller shell using rlogin or a serial connection (either controller works)

and follow the procedure as in this KB :- https://kb.netapp.com/support/index?page=content&id=1013311&actp=LIST

Thanks,

Nayab

*** If my reply helped you to solve your issue, please help it to mark it as solution to help others with same issue***

Re: reset password santricity

NAYABSK — Fri, 01 Jul 2016 09:31:31 GMT

Hi Cobion,

May i know if you are able to reset the password ?

Thanks,

Nayab

*** If my reply helped you to solve your issue, please help it to mark it as solution to help others with same issue***

Re: reset password santricity

akw_white — Mon, 17 Jul 2017 02:27:11 GMT

Hi all

Old topic I know but it seems that KB article 1013311 isn't available at the moment. Is this procedure documented anywhere else?

Thanks

Adam

Re: reset password santricity

NAYABRSK — Mon, 17 Jul 2017 03:39:54 GMT

Hi Adam,

The KB link has been updated. Please follow the link below.

https://kb.netapp.com/support/s/article/ka31A00000011zbQAA/services-partners-how-to-reset-clear-the-gui-password-on-e-series-arrays

Thanks,

Nayab

Re: reset password santricity

akw_white — Mon, 17 Jul 2017 04:05:54 GMT

Thanks Nayab. It's still not working for me... maybe it's a permissions issue?

Re: reset password santricity

NAYABRSK — Mon, 17 Jul 2017 04:08:47 GMT

Hi Adam,

Yes, i see it is showing only for service partners.

Thanks,

Nayab

Re: reset password santricity

akw_white — Mon, 17 Jul 2017 04:14:49 GMT

Thanks. I'll follow up with my SE.

Regards

Adam

Re: reset password santricity

akw_white — Thu, 27 Jul 2017 04:22:45 GMT

OK the trick is even with the described process a normal user doesn't have access to make the change. Contact NetApp Support for remote assistance to fix this issue!

Re: reset password santricity

Digambar — Wed, 23 May 2018 06:38:23 GMT

I am not able to view this document.

You do not have permission to access this document. What I can do?

Re: reset password santricity

vivan — Thu, 31 May 2018 05:00:40 GMT

Only service partners and internal netapp employees can access the reset pw kb for this issue. Raise a ticket with the technical support team so you can be assisted.