topic Receive this email error every morning and I'm not sure what it means. in EF & E-Series, SANtricity, and Related Plug-ins

Receive this email error every morning and I'm not sure what it means.

cshannahan — Wed, 04 Jun 2025 15:07:03 GMT

Receive this email error every morning and I'm not sure what it means. We have a few failed drives in there, maybe it's trying to report on them? I have email alerts setup but I never get anything but the message below.

Summary

Node ID: NetApp_Prod_SAN

Event Error Code:

Event occurred: May 5, 2017 7:42:15 AM

Event Message: An ASUP message could not be delivered from the SANtricity management station ALPGPDWSANMGT01 to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.

Event Priority: Critical

Component Type:

Component Location:

Re: Receive this email error every morning and I'm not sure what it means.

ekashpureff — Fri, 05 May 2017 13:57:01 GMT

cshannahan -

Sounds like you have two errors here.

First is that due to DNS and/or firewall policy the SANtricity server can't reach NetApp support to post the ASUP messages:

'Event Message: An ASUP message could not be delivered from the SANtricity management station ALPGPDWSANMGT01 to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.'

Ensure that the host can resolve 'support.netapp.com. and can reach it on port 443.

Second is that SANtricity server can't send the emails to you.

Ensure that the configured email server will accept relay email from the SANtricity server.

I hope this response has been helpful to you.

At your service,

Eugene E. Kashpureff, Sr.
Independent NetApp Consultant http://www.linkedin.com/in/eugenekashpureff
Senior NetApp Instructor, Fast Lane US http://www.fastlaneus.com/
(P.S. I appreciate 'kudos' on any helpful posts.)

Re: Receive this email error every morning and I'm not sure what it means.

cshannahan — Tue, 09 May 2017 11:19:54 GMT

Thanks for the reply.

1) I have the events setup for "Events Only". No support so it shouldn't be trying to get there, it's not gonna happen so I turned it off.

2) That message is in the email I get, email works.

I did finally get another email yesterday though! But I'm still getting the error above.

Summary

Node ID: NetApp_Prod_SAN

Event Error Code: 4011

Event occurred: May 8, 2017 1:31:12 PM

Event Message: Volume not on preferred path due to AVT/RDAC failover Event Priority: Critical Component Type: Controller Component Location: Tray 99, Slot A

Re: Receive this email error every morning and I'm not sure what it means.

Sahana — Mon, 31 Jul 2017 09:42:51 GMT

Hi,

You can block the ASUP event alert. Refer https://library.netapp.com/ecmdocs/ECMP12416681/html/GUID-91DECAF3-51EA-488B-B205-D69A665A95A6.html