topic Reset administrator account or factory reset in EF & E-Series, SANtricity, and Related Plug-ins

Reset administrator account or factory reset

MattParfitt — Thu, 17 Jan 2019 16:33:42 GMT

I recieved a new NetApp E2812 and have used QuickConnect to do the inital configuration. I then connected it to our network and have tried to upgrade firmware and other tasks. For some reason the Administrator password that I set during the QuickConnect configuration is not being accepeted.

How do I reset this password? Or reset the NetApp back to defaults?

I have connected to the NetApp Controller A by console cable and it's just showing 'eos-a login:'. I've tried logging into this with credentials but no joy.

Please help!

Re: Reset administrator account or factory reset

SpindleNinja — Thu, 17 Jan 2019 19:27:04 GMT

The only doc I could find on resetting the admin password on an eseries is internal. Could just be faster for you open a support ticket.

The quick setup on the 2800 series is just admin and you set the password.

Re: Reset administrator account or factory reset

MattParfitt — Thu, 17 Jan 2019 20:17:08 GMT

I have raised a support case. Hopefully they get back to me soon. Do you know how to factory reset?

Re: Reset administrator account or factory reset

SpindleNinja — Thu, 17 Jan 2019 20:34:25 GMT

You need console access with a valid login. There's no button on it or anything.

Re: Reset administrator account or factory reset

MattParfitt — Thu, 17 Jan 2019 20:52:57 GMT

I have console access. It's asking for an eos-a login? I've tried the password I created in the QuickConnect but that didn't work. Are there default credentials for this? I've searched everything for what the eos-a login could be and it's not mentioned anywhere.

Re: Reset administrator account or factory reset

dhazevedo — Tue, 23 Jun 2020 00:07:11 GMT

hello guys, did anyone have an answer on how to reset the admin password?

Re: Reset administrator account or factory reset

MattParfitt — Tue, 23 Jun 2020 06:49:01 GMT

The resolution for me turned out to be really simple, I needed to use the username admin and not Administrator.

Re: Reset administrator account or factory reset

dhazevedo — Fri, 26 Jun 2020 22:09:22 GMT

ok using admin user what would be the password? because the client forgot the password he set and needed to know which procedure to recover

Re: Reset administrator account or factory reset

maffo — Tue, 30 Jun 2020 05:41:35 GMT

Hi @dhazevedo

please raise a support case to have the password reset