topic Re: Netapp 5350 Model 0833 - Incompatible Disk in EF & E-Series, SANtricity, and Related Plug-ins

Netapp 5350 Model 0833 - Incompatible Disk

Mbs-Sysops — Wed, 04 Jun 2025 11:01:19 GMT

Hi all,

We have a netapp 5350 Model 0833 where one disk failed and after purchasing the same disk/model the storage recognizes as incompatible. The only difference I can see is the firmware, is it correct? If so, any suggestion of where to download it?

Sorry if it is a newbie question but I haven't been finding good answers, maybe my keywords are wrong.

Re: Netapp 5350 Model 0833 - Incompatible Disk

NetApp_AU — Wed, 15 Jul 2020 07:56:59 GMT

Hello Mbs-Sysops,

Did you purchase the drive from NetApp? Only drives purchased from NetApp are compatible with NetApp E-Series systems.

Thank you

Re: Netapp 5350 Model 0833 - Incompatible Disk

Mbs-Sysops — Wed, 15 Jul 2020 23:31:03 GMT

Hi, thanks for your reply.

I can't confirm if that disk was purchased from a Netapp representative as it came from inherited infrastructure, but I am assuming it hasn't come due to the issue.

Regards.

Re: Netapp 5350 Model 0833 - Incompatible Disk

NetApp_AU — Wed, 05 Aug 2020 07:57:51 GMT

Hello Mbs-Sysops,

After looking into it a bit more, I found that a drive can be marked incompatible if it came from an array with significantly different controller firmware.

It would be worth trying to initialize the drive manually to see if that makes it optimal.

https://docs.netapp.com/ess-11/topic/com.netapp.doc.ssm-cli-115/GUID-8DD57FB5-B698-4B4B-BA8D-C2654C7607E1.html

Re: Netapp 5350 Model 0833 - Incompatible Disk

JayJay — Mon, 13 Mar 2023 16:03:48 GMT

Hello, do you fix issue ? I think problem could be that new disk not able for DA ?