topic Re: unable to access Kb ID SU422 in ONTAP Hardware

unable to access Kb ID SU422

grocanar — Wed, 04 Jun 2025 10:07:19 GMT

on my activeiq site i got the followinf high risk

NetApp has identified various drive models as having higher failure rates, or other issues and therefore, recommends downloading and installing the latest disk firmware.

To solve this issue i have to look at the KB ID SU422

but i don't have access to this KB

how can i solve my high risk?

Re: unable to access Kb ID SU422

Ontapforrum — Mon, 20 Dec 2021 15:06:39 GMT

I can't see that SU either, here is all the list.
https://kb.netapp.com/Support_Bulletins/Customer_Bulletins

Could you tell us what type of NetApp Hardware you got ? What OS ? What disk type ? Sometimes, it is either restricted or replaced with another bulletin. You can even raise a ticket with NetApp to find out the reason for access denied.

Re: unable to access Kb ID SU422

grocanar — Mon, 20 Dec 2021 16:10:06 GMT

thanks for your answer

there a two different type of netapp

the first one is FAS8020 running 9.7P16 and has the following type of disk

X306_HAKPE02TSSM
X306_HJUPI02TSSM
X306_HMARK02TSSA
X306_HMARK02TSSM
X306_HMRKP02TSSM
X306_SMBPE02TSSM
X306_SMEGA02TSSM
X306_SMSKP02TSSA
X306_SMSKP02TSSM
X306_WKOJN02TSSM
X306_WMANT02TSSA
X306_WMANT02TSSM
X336_SMBPE04TA07
X336_TTCRE04TA07
X377_HLBRE10TA07
X380_HLBRE10TA07

the second is a 8060 running 9.7P16 too and have the following type of disk

X318_WVELE08TA07
X336_TTCRE04TA07
X376_WVELE08TA07

Re: unable to access Kb ID SU422

Ontapforrum — Mon, 20 Dec 2021 20:44:20 GMT

I had a quick random look at some of the disk model's you mentioned and most of them seems like 7.2K SATA disks, I cannot tell you exactly what that alert is all about. However, the best recommendation is always to keep the firmware up-2-date. I found one KB which has highlighted an issue around one of the disk from the list.

My advise would be to:
Just do the firmware upgrade for all the disk in your 8020 and 8060 Model. You don't need to download/update firmware for individual disks. You can simply download the entire disk firmware package and run it. Ensure that the 'background disk firmware update switch is turned on', that's it. I see you are running a reasonably good (officially minimum recommended release) ONTAP version, so my first step would be get all the disk firmware updates out of the way. Once that is done, review the Active IQ site after week or so, and check out if that concern still persists.

Feel free to raise a ticket with NetApp, if you are unsure and need official guidance.

1) Download:
https://mysupport.netapp.com/site/downloads/firmware/disk-drive-firmware/download/DISKDRIVE/ALL/all.zip
2) Ensure Background disk firmware update switch is ON:
::> storage raid-options show -fields value,node -name raid.background_disk_fw_update.enable
3) Download the package from ftp/web to all the nodes.
::> storage firmware download –node * –package-url http://x.x.x.x:80/all.zip
By default, disk firmware is updated on eligible drives automatically in the background with no disruption to client access if the feature 'bkg-firmware-update' is set to on.

RAID group offlining due to fatal multi-disk errors:
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Systems/FAS_Systems/RAID_group_offlining_due_to_fatal_multi-disk_errors

Re: unable to access Kb ID SU422

maffo — Tue, 21 Dec 2021 13:36:33 GMT

@grocanar SU422 is internal only at the moment: this is why you cannot access it.
Can you please PM me the serial number of the controller where it was flagged so I can follow up with the appropriate team and get it fixed?

Re: unable to access Kb ID SU422

andris — Tue, 21 Dec 2021 20:34:20 GMT

Thank you for reporting issues with accessing Support Bulletin SU422. The KB team has been notified of the issue.

SU422 primarily covers this related Support Bulletin:
Support Bulletin SU480: Firmware update for HARHE*, HLBRE*, and WVELE* drives to mitigate potential data loss, disruption or unavailability

Re: unable to access Kb ID SU422

grocanar — Wed, 22 Dec 2021 08:24:58 GMT

Thanks for all your answer.

I guess i will update all firmware of my disk by using the all package.

Re: unable to access Kb ID SU422

andris — Wed, 22 Dec 2021 22:16:09 GMT

SU422 is now customer-viewable.

Support Bulletin SU422: [Impact: High] New FAS/AFF Drive firmware Support Bulletin Index