topic Re: VSC for VMware vSphere - Failed to Register with vCenter in ONTAP Hardware

VSC for VMware vSphere - Failed to Register with vCenter

nr3 — Wed, 04 Jun 2025 10:06:55 GMT

While trying to register VSC 6.2.1 after Setup with vCenter 7.x it fails with the following Error message:
Registration failed with the following message: NVPF-00001: Invalid vSphere credentials: Reason: java.rmi.RemoteException: VI SDK invoke exception:org.dom4j.DocumentException: Error on line 1 of document : Content is not allowed in Prolog. Nested exception: Content is not allowed in Prolog.

I know that there is a workaround but I was unable to apply it. Does anyone have the patched .jar files or an idea where to get them ?
https://communities.vmware.com/t5/vSphere-Client-SDK-Discussions/VCSA-6-9-2-VI-Java-SDK-connection-failure-exception/td-p/2220683

Re: VSC for VMware vSphere - Failed to Register with vCenter

Ontapforrum — Thu, 30 Dec 2021 19:06:15 GMT

It could simply be unsupported configuration.

Are you sure it is VSC 6.2.1 ? NetApp IMT (Interoperability Matrix) does not show the compatibility of VSC 6.2.1 with vCenter 7.x, the max supported version of vCenter is 6.5U1 (For VSC6.2.1).

Anyway, there is one old thread here suggesting to avoid any escape characters in the username/password.
https://community.netapp.com/t5/VMware-Solutions-Discussions/Cannot-register-plugin-VSC-2-0/m-p/35254

Re: VSC for VMware vSphere - Failed to Register with vCenter

nr3 — Fri, 31 Dec 2021 06:17:46 GMT

Thanks for your reply. Yes it's for sure this Version and the solution in the thread you gave me also didn't work for me. I know that there is no official support, but it should also be possible to patch it and then it should work. I just don't know how to patch 😥

Re: VSC for VMware vSphere - Failed to Register with vCenter

nr3 — Fri, 31 Dec 2021 14:16:09 GMT

The registration now works, but I don't see it in the vCenter. After investigating I figured out that I have the wrong extensions (I think) and I am not able to download the correct ones as described here: https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/VSC_and_VASA_Provider/Virtual_Storage_Console:_User_Interface_extensions_are_not_pulled_by_vCenter
--> wget --no-check-certificate https://<vsc_server>:8143/htmlclient_deployment_bundle
In my case I always have a "HTTP request sent, awaiting response... 403 Forbidden"
I think I need the extension "com.netapp.vsch5-9.x", but I only have the extension "com.netapp.nvpf.webclient-6.x"
Even a reinstallation did not solve the problem.

Re: VSC for VMware vSphere - Failed to Register with vCenter

paul_stejskal — Fri, 31 Dec 2021 16:34:37 GMT

It may just not work due to the age of the product. Can you upgrade to a newer version of ONTAP Tools (newer version of VSC)?

Re: VSC for VMware vSphere - Failed to Register with vCenter

nr3 — Sat, 01 Jan 2022 09:48:24 GMT

I don't think so, it's for a FAS2240-2 with NetApp Release 8.2.5P5 7-Mode 😥

Re: VSC for VMware vSphere - Failed to Register with vCenter

paul_stejskal — Tue, 04 Jan 2022 17:48:22 GMT

Dang. I'm sorry. 😞