8.2p2 & mode single chassis controller stuck in loader prompt.

Fuad — Wed, 04 Jun 2025 09:59:03 GMT

Hello we needed to reset out controller password and we hard reset the controller and it wont boot back up. Bye and Boot_ontap takes us back to loader prompt.

This is what I see:

Phoenix SecureCore(tm) Server
Copyright 1985-2008 Phoenix Technologies Ltd.
All Rights Reserved
BIOS version: 8.1.0
Portions Copyright (c) 2008-2011 NetApp, Inc. All Rights Reserved

CPU = 1 Processors Detected, Cores per Processor = 2
Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
Testing RAM
512MB RAM tested
6144MB RAM installed
256 KB L2 Cache per Processor Core
4096K L3 Cache Detected
System BIOS shadowed
USB 2.0: MICRON eUSB DISK
BIOS is scanning PCI Option ROMs, this may take a few seconds...
WARNING
02A1: SP Not Found
ERROR
No Response to Controller FRU ID Read Request via IPMI
ERROR
No Response to Midplane FRU ID Read Request via IPMI

CPU Type: Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
BIOS POST Failure(s) detected. Abort AUTOBOOT
LOADER-A> help
Available commands:

version Print loader and BIOS version.
update_flash Updates the boot flash with the firmware image on the boot device.
netboot Boots the supplied URL off the network.
boot_diags Boots the diagnostic image off of the boot device.
boot_backup Boots the backup image of Data ONTAP off of the boot device.
boot_primary Boots the primary image of Data ONTAP off of the boot device.
boot_ontap Boots the correct image of Data ONTAP
sp status Show the Service Processor Network Settings
sp setup Interactively configure a Service Processor
flash Update a flash memory device
bye Reset the system.
set date Set current date
set time Set current time
set console Change the active console device
lsmod Per-file metadata.
autoboot Automatic system bootstrap.
go Start a previously loaded program.
boot Load an executable file into memory and execute it
load Load an executable file into memory without executing it
ndp Display or modify the NDP Table(IPv6 only)
ping Ping a remote IP host.
arp Display or modify the ARP Table
ifconfig Configure the Ethernet interface
show date Display current time according to RTC
show time Display current time according to RTC
show devices Display information about the installed devices.
savenv Save the environmental variables.
saveenv Save the environmental variables.
unsetenv Delete an environment variable.
set-defaults Reset all system environmental variables to default values.
setenv Set an environment variable.
printenv Display the environment variables
help Obtain help for loader commands

For more information about a command, enter 'help command-name'
LOADER-A> printenv

Variable Name Value
-------------------- --------------------------------------------------
CPU_NUM_CORES 4
BOOT_CONSOLE sp0a
BIOS_VERSION 8.1.0
BIOS_DATE 05/08/2012
SYS_MODEL 0
SYS_REV 0
SYS_SERIAL_NUM 0
MOBO_MODEL 0
MOBO_REV 0
MOBO_SERIAL_NUM 0
CPU_SPEED 1730
CPU_TYPE Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
savenv saveenv
ENV_VERSION 1
bootarg.init.console_muted false
fmmbx-lkg-0 EA42993541448BF7A5BF9A88DEC0573A0000008C00000000BA0506505888CF000000000000000000000000000000000000000000000000000000000000000000BA0506506037CF000000000000000000000000000000000000000000000000000000000000000000
fmmbx-lkg-0b EA42993541448BF7A5BF9A88DEC0573A0000008C000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
last-OS-booted-raid-ver 12
last-OS-booted-wafl-ver 23589
last-OS-booted-ver 8.2P2
REBOOT_REASON REBOOT_REBOOT_CMD
BIOS_INTERFACE 9FC7
BOOT_FLASH flash0a
LOADER_VERSION 4.1
ARCH X86_64
BOARDNAME SB_XIX
PRIMARY_KERNEL_URL fat://boot0/X86_64/kernel/primary.krn
BACKUP_KERNEL_URL fat://boot0/backup/X86_64/kernel/primary.krn
GX_PRIMARY_KERNEL_URL fat://boot0/X86_64/freebsd/image1/kernel
GX_DIAG_URL fat://boot0/X86_64/freebsd/image1/kernel
GX_BACKUP_KERNEL_URL fat://boot0/X86_64/freebsd/image2/kernel
ntap.init.kernelname X86_64/freebsd/image1/kernel
FIRMWARE_URL fat://boot0/X86_64/firmware/SB_XIX/firmware.img
AUTOBOOT true
AUTOBOOT_FROM PRIMARY
AUTO_FW_UPDATE true
BOOTED_FROM OTHER
boot_ontap autoboot boot0
boot_primary setenv BOOTED_FROM PRIMARY; boot -elf64 $GX_PRIMARY_KERNEL_URL $PRIMARY_KERNEL_URL
boot_backup setenv BOOTED_FROM BACKUP; boot -elf64 $GX_BACKUP_KERNEL_URL $BACKUP_KERNEL_URL
netboot setenv BOOTED_FROM NETWORK; boot -elf64
boot_diags boot -sld -elf64 $GX_DIAG_URL $PRIMARY_KERNEL_URL
ldkern load -elf64 $GX_PRIMARY_KERNEL_URL $PRIMARY_KERNEL_URL
update_flash flash -backup $FIRMWARE_URL flash0a
version printenv BIOS_VERSION LOADER_VERSION
BT_BIOS_VERSION 8.1.0
BT_LOADER_VERSION 4.1
LOADER-A> boot_backup
Loading X86_64/freebsd/image2/kernel:0x100000/9522152 0xa14be8/3138480 Entry at 0x8016d930
Loading X86_64/freebsd/image2/platform.ko:0xd13000/683920 0xe7f998/630720 0xdb9fa0/41224 0xf19958/44064 0xdc40a8/92946 0xddabba/69132 0xdeb9e0/146624 0xf24578/171072 0xe0f6a0/16 0xe0f6b0/2136 0xf4e1b8/6408 0xe0ff80/0 0xe0ff80/320 0xf4fac0/960 0xe100c0/1744 0xf4fe80/5232 0xe10790/1528 0xf512f0/4584 0xe10d88/184 0xf524d8/552 0xe10e40/448 0xe48560/13562 0xe7f896/253 0xe4ba60/122688 0xe699a0/89846
Starting program at 0x8016d930
GDB: debug ports: rlm
GDB: current port: rlm
KDB: debugger backends: ddb gdb
KDB: current backend: gdb
find_physmem_partition[0]: total_size = 1048576, seg_size = 1048576, map[i+1] = 626688, map[i] = 0 shift 20
find_physmem_partition[2]: total_size = 1065353216, seg_size = 1064304640, map[i+1] = 1065156608, map[i] = 1048576 shift 20
Total physical memory 9437184K, FreeBSD physical memory 845824K
Init phys memory segments
BSD 0: 0x0000001000 ... 0x0000099000 = 622592d
BSD 2: 0x00019dd000 ... 0x0033a00000 = 839004160d
OnTap 4: 0x0033a00000 ... 0x003f7d0000 = 199032832d
OnTap 6: 0x0100000000 ... 0x0240000000 = 5368709120d
BSD Maxmem (826 MB) ... 0x274 - 0x33a00000
BSD Physical Memory (800 MB)
SK Physical Memory (5309 MB)
NetApp Data ONTAP 8.2P2 7-Mode
Unsupported CPU.(CPU is not in Sandy Bridge family, or its model id is not in the supported list.
platform module loaded
Timecounter "i8254" frequency 1193182 Hz quality 0
CPU: Intel(R) Xeon(R) CPU C3528 @ 1.73GHz (1733.35-MHz K8-class CPU)
Origin = "GenuineIntel" Id = 0x106e4 Family = 6 Model = 1e Stepping = 4
Features=0xbfebfbff<FPU,VME,DE,PSE,TSC,MSR,PAE,MCE,CX8,APIC,SEP,MTRR,PGE,MCA,CMOV,PAT,PSE36,CLFLUSH,DTS,ACPI,MMX,FXSR,SSE,SSE2,SS,HTT,TM,PBE>
Features2=0x9ce3bd<SSE3,DTES64,MON,DS_CPL,VMX,EST,TM2,SSSE3,CX16,xTPR,PDCM,DCA,SSE4.1,SSE4.2,POPCNT>
AMD Features=0x28100800<SYSCALL,NX,RDTSCP,LM>
AMD Features2=0x1<LAHF>
TSC: P-state invariant
usable memory = 839626752 (800 MB)
real memory = 866123776 (826 MB)
avail memory = 809648128 (772 MB)
MPTable: <NETAPP SB_XIX >
FreeBSD/SMP: Multiprocessor System Detected: 4 CPUs
FreeBSD/SMP: 1 package(s) x 2 core(s) x 2 SMT threads
cpu0 (BSP): APIC ID: 0
cpu1 (AP): APIC ID: 1
cpu2 (AP): APIC ID: 6
cpu3 (AP): APIC ID: 7

PANIC : The 0 is not a supported platform

version: 8.2P2: Sat Jul 20 20:31:47 PDT 2013
conf : x86_64
cpuid = 0
Uptime: 1s

The operating system has halted.
Please press any key to reboot.

System halting...
cpu_reset called on cpu#0

WARNING
02A1: SP Not Found
ERROR
No Response to Controller FRU ID Read Request via IPMI
ERROR
No Response to Midplane FRU ID Read Request via IPMI

CPU Type: Intel(R) Xeon(R) CPU C3528 @ 1.73GHz
BIOS POST Failure(s) detected. Abort AUTOBOOT

Re: 8.2p2 & mode single chassis controller stuck in loader prompt.

NetApp_SR — Fri, 01 Jul 2022 04:36:46 GMT

I suggest reseating the mother board. Pull out of the chassis for 5 minutes and re-insert. Its possible a hardware replacement may be necessary.

topic Re: 8.2p2 & mode single chassis controller stuck in loader prompt. in ONTAP Hardware

8.2p2 & mode single chassis controller stuck in loader prompt.

Re: 8.2p2 & mode single chassis controller stuck in loader prompt.