topic Reinstall old Controller - FAS 2552 in ONTAP Hardware

Reinstall old Controller - FAS 2552

DefaultPass — Wed, 04 Jun 2025 09:56:24 GMT

Hello everyone,

I have to reinstall both of my controllers after a disk failure, but I can't find the sheet with the license keys anymore. The machine is no longer listed in my profile here at Netapp. My consulting company said I should use the chat, but unfortunately I can't because the serial number is not accepted there. Unfortunately, the hardware is no longer supported.

Can someone help me with this?

Many greetings

Re: Reinstall old Controller - FAS 2552

aladd — Wed, 12 Oct 2022 08:39:48 GMT

Hi @DefaultPass ,

I'm sorry to hear you lost the sheet with the keys!

Unfortunately, that is something you may have to engage the account team for additional information. I cannot be certain that they would have the information on record, but it would be the best chance at finding it outside of the lost paper.

Re: Reinstall old Controller - FAS 2552

DefaultPass — Wed, 12 Oct 2022 08:42:42 GMT

Hello @aladd,

is it possible to send the serial numbers of my two controllers as a private message to you?

Re: Reinstall old Controller - FAS 2552

aladd — Wed, 12 Oct 2022 08:48:19 GMT

Hi @DefaultPass
I don't have access to records for older system keys, the best bet would be the account team.

https://www.netapp.com/company/contact-us/