topic Re: Licensing Factory Reset FAS2240 in ONTAP Hardware

Licensing Factory Reset FAS2240

JavierPG — Wed, 04 Jun 2025 09:54:24 GMT

As per our customer requirements, we applied option 4 to a couple of FAS2240 before pulling them out of their datacenter. Now, we want to use them for non critical tasks but they reject the licenses we got when we purchased them.

Installed ONTAP is 8.2.5 version and it expects longer license keys than what we have.

hostname> license add XXXXXXX
license add: invalid license key "XXXXXXX", license keys must be 28 or 42 letters in length.

Where can we have our purchased licenses converted to this longer format?

Thanks

Re: Licensing Factory Reset FAS2240

Ontapforrum — Mon, 19 Dec 2022 09:17:10 GMT

In your case, as you have wiped the previous Ontap and installed 8.2.5, old license format will not work. As long as there is valid support contract, you can contact support and refer this article. They can guide you further. However, just to let you know FAS2240 has already reached end-of-life (software/hardware, including ontap-7mode) and hence I cannot advise any further. Please get in touch with Sales/Support to find out more.

New license keys are only required if the system has been wiped clean and the new version keys are not available on Support Site. If you require new license keys, work with your NetApp Sales or Support representatives to submit a License Modification Request. (reference this KB article).

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/What_is_the_procedure_to_request_License_Keys_for_different_versions_of_Data_ONTAP

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS_7_Mode/License_add%3A_invalid_license_key_%22....%22%2C_license_keys_must_be_28_or_42_letters_in_length

Re: Licensing Factory Reset FAS2240

NetAppCE — Mon, 02 Jan 2023 12:49:50 GMT

From the ontap 8.2, license key are bounded to the controller serial number. If you need help, let me know.

we can help you on it.

Re: Licensing Factory Reset FAS2240

techieb — Tue, 15 Aug 2023 09:55:01 GMT

I have a similar situation however with a aff-a300, running ONTAP 9.7P17, could you help me with this?