topic Re: FAS2552 Bios BSD and Bootloader files in ONTAP Hardware

FAS2552 Bios BSD and Bootloader files

Lennart_Koenraads — Mon, 31 Mar 2025 06:29:34 GMT

Hello,

New to netapp! 🙂

I have managed to get myself a FAS2552 but it gives a boot error: This platform is not supported in this release.

I tried several Ontap versions (netboot) but it's al the same error.

Already ordered a new Micron eusb disk (usb 2.0) just i case, but i also see the Bios/BSD Bootloader are very old.

Can someone point me out where i can find the firmware update files, because it not on support.netapp.com. I guess because it "End of Life", or can someone maybe send me the files?

Thanks in advance.

Re: FAS2552 Bios BSD and Bootloader files

andris — Mon, 31 Mar 2025 16:15:40 GMT

Yes, support for the FAS2552 ended in January 2023.

The last ONTAP version to support it was 9.8.

You might get some additional advice about using this hardware for "home lab" use from the NetApp Discord channel. I recommend joining it and asking your questions there.
https://discord.com/channels/855068651522490400/1062049107096633454

Re: FAS2552 Bios BSD and Bootloader files

Lennart_Koenraads — Tue, 01 Apr 2025 15:54:52 GMT

I know this, but can you please point out to me where i can find Ontap version 9.1p1 or can you send me a copy? I saw some posts that i should use this version when i see the This platform is not supported error...

Thanks.

Re: FAS2552 Bios BSD and Bootloader files

andris — Tue, 01 Apr 2025 19:29:12 GMT

All ONTAP downloads are available here: https://mysupport.netapp.com/site/products/all/details/ontap9/downloads-tab

However, your NetApp SSO credentials/company must be entitled to download ONTAP software.

Unfortunately, NetApp personnel are not allowed to send software directly.

Re: FAS2552 Bios BSD and Bootloader files

Lennart_Koenraads — Tue, 01 Apr 2025 20:45:35 GMT

Unfortunately this version is not there anymore (9.1p1).

Why i also ask is. I guess i am affected with Bug (903158). So i read that with 9.1p1 version it should be solved. I tried every other even Ontap 8, but also the latest supported version Ontap 9.8P21. But every time it comes back with the same error: This platform is not supported in this release.

I already did the "sp status" test, but there is no problem. It is running.

So, now i have the problem i cannot boot Ontap, also not on netboot. So i cannot do the update of the Bios and Firmware etc. Thats why i wanted this Ontap version.

Would it then be possible to manually update it? I need SP firmware 2.9P1 or SP 2.11 or later and "Version6 SB_XX Switch 0". Can you send me those then? On the support site i can only see from FAS2620..

https://mysupport.netapp.com/site/downloads/firmware/system-firmware-diagnostics

Is'n there any coulance for me? I really want to learn it, and not with "Simulator".

Re: FAS2552 Bios BSD and Bootloader files

andris — Tue, 01 Apr 2025 23:00:12 GMT

ONTAP 9.1P1 download is there. Type it into the pull-down menu's "box".

Re: FAS2552 Bios BSD and Bootloader files

Lennart_Koenraads — Wed, 02 Apr 2025 06:53:11 GMT

Finally found it. Thanks. But unfortunately stil the same error during netboot. Even follwing this solution: https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/903158

I am going to talk with my reseller. Let you guys know.

Re: FAS2552 Bios BSD and Bootloader files

Gmox — Wed, 02 Apr 2025 13:10:31 GMT

Hello,

Why do you perform a netboot?

If you have already an Ontap in the boot device, can you try to use option 7 then 4 with boot menu?

I use to work with old system and never had issue like that.

Can you send the output you have?

Re: FAS2552 Bios BSD and Bootloader files

Lennart_Koenraads — Wed, 02 Apr 2025 13:49:32 GMT

Hello,

Id does not even come to the boot menu. That's why. But this also happens using netboot (any version).

Starting AUTOBOOT press Ctrl-C to abort...

Loading X86_64/freebsd/image2/kernel:0x200000/15728936 0x1100128/13884456 Entry at 0x802dc4b0

Loading X86_64/freebsd/image2/platform.ko:0x1e3e000/4076880 0x2221550/586840

Starting program at 0x802dc4b0

NetApp Data ONTAP 9.5P8

***************************************************

This platform is not supported in this release.

The system will now halt

***************************************************

Re: FAS2552 Bios BSD and Bootloader files

andris — Wed, 02 Apr 2025 15:42:18 GMT

You say the SP is alive and well? What's the version?

Re: FAS2552 Bios BSD and Bootloader files

Lennart_Koenraads — Wed, 02 Apr 2025 18:13:46 GMT

Firmware Version: 2.8P1

Re: FAS2552 Bios BSD and Bootloader files

Matysznak — Thu, 03 Apr 2025 06:30:47 GMT

Take a look on this:

bootarg.init.boot_clustered

this options should be set in boot loader

Re: FAS2552 Bios BSD and Bootloader files

Lennart_Koenraads — Thu, 03 Apr 2025 07:43:21 GMT

Hello,

I did the following:

setenv bootarg.init.boot_clustered true
setenv bootarg.factory_init_completed true
setenv bootarg.init.clear.clearvarfsnvram true

bye

After reboot wat to boot ontap and trying the type cntrl-C, but it says again:

Starting AUTOBOOT press Ctrl-C to abort...
Loading X86_64/freebsd/image2/kernel:0x200000/15728936 0x1100128/13884456 Entry at 0x802dc4b0
Loading X86_64/freebsd/image2/platform.ko:0x1e3e000/4076880 0x2221550/586840
Starting program at 0x802dc4b0
NetApp Data ONTAP 9.5P8
***************************************************
This platform is not supported in this release.
The system will now halt
***************************************************

Re: FAS2552 Bios BSD and Bootloader files

Gmox — Thu, 03 Apr 2025 12:30:36 GMT

Hello,

Do you have issue with both controller?

It's look like hardware issue here.

Re: FAS2552 Bios BSD and Bootloader files

Lennart_Koenraads — Thu, 03 Apr 2025 12:57:37 GMT

Hello,

Yes, it is on both controllers unfortunatly.