topic Re: Netapp FAS2552 error: This platform is not supported in this release. Password needed! in ONTAP Hardware

Netapp FAS2552 error: This platform is not supported in this release. Password needed!

Lennart_Koenraads — Fri, 04 Apr 2025 15:50:48 GMT

Hello,

Ontap cannot boot. I tried any mode. It comes with the same error, also backup image or a new image with loaded with netboot.

So i can not get into the Ontap_Bootmenu to change password.

I know about the bug: "For ONTAP 9, this issue is mitigated in SP firmware 2.9P1 and later via this Bug (903158)"

So i want to install 2.11 firmware, but then i need the SP password. (Bootloader ctrl G)

I don't have this password. Is there anyway to reset this password? Maybe on the Bootloader "priv set test"? Or use another account? Anything??

BIOS version: 8.3.0

Bootloader 4.3

SP Firmware: 2.8P1

Not bootable: Ontap 9.5P8 Or backup 9.4P5.

I'll hope you can help.

Re: Netapp FAS2552 error: This platform is not supported in this release. Password needed!

AlexDawson — Mon, 14 Apr 2025 07:34:40 GMT

Hi there, if you don't know the password, your only option is to shut the system down entirely, both nodes, and reboot it, and hope for the best.

Re: Netapp FAS2552 error: This platform is not supported in this release. Password needed!

chenguanghui — Wed, 16 Apr 2025 03:29:17 GMT

hello:

If it is an important device, it is recommended that you contact NetApp technical support. This solution requires a diagnostic-level recovery. Using the Diagnostic command and recovery steps may cause interruptions. If it is a less important device, the best approach is to restart the device.

Hope everything goes well for you.

Best regards.

Re: Netapp FAS2552 error: This platform is not supported in this release. Password needed!

Lennart-Live — Sat, 19 Apr 2025 05:38:51 GMT

The problem was in the Chassis! I changed the Chassis and it works like a charm now!