topic RLM Access Denied in ONTAP Hardware

RLM Access Denied

rwelshman — Thu, 05 Jun 2025 06:57:38 GMT

DOT: 7.3.3

RLM: 4

I've had this problem previously but I was hoping that the DOT upgrade (from 7.2.4) and RLM update (from v 3) would fix it but it still exists.

When I try to log into the filer using the RLM connection, userid: naroot password: root password, it keeps saying that access is denied. The partner filer with the same settings works ok.

I've tried creating a local test user in the Administrators group and logging in with that but no go.

Re: RLM Access Denied

lovik_netapp — Tue, 29 Mar 2011 20:20:49 GMT

what is the filer model?

Re: RLM Access Denied

rwelshman — Tue, 29 Mar 2011 20:36:28 GMT

FAS3050

Re: RLM Access Denied

baijulal — Fri, 15 Apr 2011 14:01:05 GMT

Are you using naroot as user ID, please ensure.

Re: RLM Access Denied

rwelshman — Tue, 19 Apr 2011 16:18:26 GMT

Yes.

Re: RLM Access Denied

thomas_glodde — Tue, 19 Apr 2011 19:25:40 GMT

Have you done a "rlm reboot" and then tried again?

Re: RLM Access Denied

daehnrich_bsh — Tue, 26 Apr 2011 08:56:18 GMT

just a idea, change the root password and try again with the new password.

Please check the /etc/messages is there something logged from your login tries.

RLM Access Denied

RichardSopp — Mon, 18 Jul 2011 21:26:19 GMT

Here's a few other things you might to try just in case you are still having this problem ......

Make sure the root account is allowed all capabilities (*):

Toaster>useradmin user list -x root

Name: root

Info: Default system administrator.

Rid: 0

Groups:

Full Name:

Allowed Capabilities: *

Password min/max age in days: 0/never

Status: enabled

Also make sure that the root account is enabled on the storage system:

Toaster>options security.passwd.rootaccess.enable

Make sure its set to on.

Re: RLM Access Denied

philipharveynz — Mon, 13 Feb 2012 22:30:17 GMT

Might be a bit late, but RLM only supports 16 char password, if your password is longer it will let you log in with the first 16 chars! Odd but true.

e.g. if your root password is:

somevery1ongp@ssword

then the RLM will accept:

somevery1ongp@s

Re: RLM Access Denied

jeremypage — Tue, 21 Feb 2012 21:21:23 GMT

This is kind of old but still I thought folks may find it useful.

If you re-run RLM setup it should let you in with naroot & the root passwd.

Re: RLM Access Denied

LEESHANNON75 — Wed, 20 Nov 2013 17:23:55 GMT

Hi,

Did you get to the bottom of this? I have the same issue on a FAS 2240-2.

Thanks,

Lee

Re: RLM Access Denied

rwelshman — Mon, 25 Nov 2013 16:32:11 GMT

Eventually after many reboots of the rlm and some cluster failover / givebacks, it decided to start working. Unfortunately, there was no particular activity on my side that seemed to help.

Re: RLM Access Denied

LEESHANNON75 — Tue, 26 Nov 2013 10:02:49 GMT

thanks for coming back to me - similar for me. the system was halted over the weekend, powered it on yesterday morning and it just worked.