Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and temperature

lv_xuezhi — Thu, 05 Jun 2025 06:49:30 GMT

Hi,

we got a error in Netapp fas3020c.

error message is Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and temperature

I used command environment status shelf 0a

the result is

Environment for channel 0a:
Number of shelves monitored: 1 enabled: yes
Environmental failure on shelves on this channel? yes

        Channel: 0a
        Shelf: 1
        SES device path: local access: 0a.17
        Module type: ESH2; monitoring is active
        Shelf status: non-critical condition
        SES Configuration, via loop id 17 in shelf 1:
         logical identifier=0x50050cc0021999de
         vendor identification=XYRATEX
         product identification=DS14-Mk2-FC
         product revision level=2020
        Vendor-specific information:
         Product Serial Number: OPS6520621999DE
         Optional Settings: 0x00
        Status reads attempted: 3576397; failed: 0
        Control writes attempted: 4713; failed: 0
        Shelf bays with disk devices installed:
          13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1, 0
        Power Supply installed element list: 1, 2; with error: none
        Power Supply serial numbers by element:
          [1] PMA656670239978
          [2] PMA656670239979
        Cooling Element installed element list: 1, 2; with error: 2
        Temperature Sensor installed element list: 1, 2, 3; with error: none
        Shelf temperatures by element:
          [1] 25 C (77 F) (ambient) Normal temperature range
          [2] 29 C (84 F) Normal temperature range
          [3] 31 C (87 F) Normal temperature range
        Temperature thresholds by element:
          [1] High critical: 50 C (122 F); high warning 40 C (104 F)
              Low critical: 0C (32 F); low warning 10 C (50 F)
          [2] High critical: 63 C (145 F); high warning 53 C (127 F)
              Low critical: 0C (32 F); low warning 10 C (50 F)
          [3] High critical: 63 C (145 F); high warning 53 C (127 F)
              Low critical: 0C (32 F); low warning 10 C (50 F)
        ES Electronics installed element list: 1, 2; with error: none
        ES Electronics reporting element: 1
        ES Electronics serial numbers by element:
          [1] IMS65228002D956
          [2] IMS65228002E49C
        Embedded Switching Hub installed element list: 1, 2; with error: none

Shelf mapping (shelf-assigned addresses) for channel 0a:
Shelf 1: 29 28 27 26 25 24 23 22 21 20 19 18 17 16

what can i do next?

who can help me?

Re: Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and temperature

aborzenkov — Tue, 26 Jul 2011 06:59:49 GMT

You should open case with NetApp and request replacement of PSU2.

Re: Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and tempe

GRAFITECSYSADMIN — Fri, 17 Oct 2014 11:01:21 GMT

i have same error.

But problem is not plugged power cord *)

topic Re: Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and tempe in ONTAP Hardware

Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and temperature

Re: Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and temperature

Re: Fault reported on disk storage shelf attached to channel 0a. Please check fans, power, and tempe