https://community.netapp.com/t5/ONTAP-Hardware/Disk-Serial-number-in-autosupport-differs-from-serial-number-sticker-on-the/m-p/94979#M5838 <P>Hi Everyone.</P><P>&nbsp;</P><P>Im decomissioning a lot of old sheves from remote sites. I need to list serial numbers to make sure ive got the right shelves.</P><P>But the "environment status shelf" command shows a product serial number that doesnt match the netapp stickers stuck on the shelf. How can you match them up?</P><P>&nbsp;</P><P>Ive attached an example of the label im looking at on the shelves (the numbers been obscured). Its a 7 digit number.</P><P>The command returns a string:</P><TABLE><TBODY><TR><TD>Product Serial Number: OPS65206219xx03</TD></TR></TBODY></TABLE><P>&nbsp;</P><P>Does anyone know why this is or how to identify the shelves remotely without having access to a fas system?</P> Thu, 05 Jun 2025 05:25:52 GMT MARTIN_NETAPP 2025-06-05T05:25:52Z https://community.netapp.com/t5/ONTAP-Hardware/Disk-Serial-number-in-autosupport-differs-from-serial-number-sticker-on-the/m-p/94979#M5838 <P>Hi Everyone.</P><P>&nbsp;</P><P>Im decomissioning a lot of old sheves from remote sites. I need to list serial numbers to make sure ive got the right shelves.</P><P>But the "environment status shelf" command shows a product serial number that doesnt match the netapp stickers stuck on the shelf. How can you match them up?</P><P>&nbsp;</P><P>Ive attached an example of the label im looking at on the shelves (the numbers been obscured). Its a 7 digit number.</P><P>The command returns a string:</P><TABLE><TBODY><TR><TD>Product Serial Number: OPS65206219xx03</TD></TR></TBODY></TABLE><P>&nbsp;</P><P>Does anyone know why this is or how to identify the shelves remotely without having access to a fas system?</P> Thu, 05 Jun 2025 05:25:52 GMT https://community.netapp.com/t5/ONTAP-Hardware/Disk-Serial-number-in-autosupport-differs-from-serial-number-sticker-on-the/m-p/94979#M5838 MARTIN_NETAPP 2025-06-05T05:25:52Z