topic Re: No console output on FAS3020 in ONTAP Hardware

No console output on FAS3020

ProfessorHua — Thu, 05 Jun 2025 04:54:30 GMT

I have just inherited a couple of FAS3020 arrays. I powered them on and there are no status alerts. The problem is that there is no output from the console port on either array. I have tried using both PuTTY and Tera Term at 9600 8-n-1. The terminal window stays blank for both arrays. Am I missing something?

Re: No console output on FAS3020

HONIG2012 — Tue, 17 Mar 2015 08:57:39 GMT

do you have the correct serial cable - perhaps that could be an issue - do you to have filers where you can try -

are they "cleared", so in a factory reset state or is the system already running?

-AJ

Re: No console output on FAS3020

georgevj — Tue, 17 Mar 2015 09:08:24 GMT

Hope the serial cable is in good condition. Is there a chance that you can get the credentials and IP address of the RLM?

Re: No console output on FAS3020

ProfessorHua — Tue, 17 Mar 2015 20:08:35 GMT

Thank you for the responses. Instead of using the USB to DB9 cable, I found a computer that still had a DB9 port. I was able to console successfully from that PC. Strange thing is that I have been able to use the USB to DB9 converter without any problems on our Cisco gear.

Thanks again!