powersupply error

pradkur — Wed, 04 Jun 2025 23:53:18 GMT

Hi,

Not Sure which component is exactly failed .

Channel: 1a
Shelf: 1
SES device path: local access: 1a.01.99
Module type: IOM3; monitoring is active
Shelf status: unrecoverable condition
SES Configuration, shelf 1:
logical identifier=0x50050cc1020169c0
vendor identification=NETAPP
product identification=DS4243
product revision level=0160
Vendor-specific information:
Product Serial Number: SHM0954292G0JHN
Status reads attempted: 2818990; failed: 0
Control writes attempted: 10965; failed: 0
Shelf bays with disk devices installed:
23, 22, 21, 20, 19, 18, 17, 16, 15, 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1, 0
with error: none
Power Supply installed element list: 1, 2, 3, 4; with error: 1, 3
Power Supply information by element:
[1] Serial number: PMW82562004C55D Part number: 0082562-11
Type: 9C
Firmware version: 0305 Swaps: 0
[2] Serial number: PMW82562004C594 Part number: 0082562-11
Type: 9C
Firmware version: 0305 Swaps: 0
[3] Serial number: PMW82562004C7A0 Part number: 0082562-11
Type: 9C
Firmware version: 0305 Swaps: 0
[4] Serial number: PMW82562004C4B1 Part number: 0082562-11
Type: 9C

Channel: 1b
Shelf: 10
SES device path: local access: 1b.10.99
Module type: IOM3; monitoring is active
Shelf status: unrecoverable condition
SES Configuration, shelf 10:
logical identifier=0x50050cc102016790
vendor identification=NETAPP
product identification=DS4243
product revision level=0160
Vendor-specific information:
Product Serial Number: SHM0954293G0JMC
Status reads attempted: 2818997; failed: 0
Control writes attempted: 9846; failed: 0
Shelf bays with disk devices installed:
23, 22, 21, 20, 19, 18, 17, 16, 15, 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1, 0
with error: none
Power Supply installed element list: 1, 4; with error: 1
Power Supply information by element:
[1] Serial number: PMW82562004C631 Part number: 0082562-11
Type: 9C
Firmware version: 0305 Swaps: 0
[2] Serial number: <N/A> Part number: <N/A>
Type: <N/A>
Firmware version: <N/A> Swaps: 0
[3] Serial number: <N/A> Part number: <N/A>
Type: <N/A>
Firmware version: <N/A> Swaps: 0
[4] Serial number: PMW82562004C499 Part number: 0082562-11

Channel: 1b
Shelf: 12
SES device path: local access: 1b.12.99
Module type: IOM3; monitoring is active
Shelf status: unrecoverable condition
SES Configuration, shelf 12:
logical identifier=0x50050cc102016194
vendor identification=NETAPP
product identification=DS4243
product revision level=0160
Vendor-specific information:
Product Serial Number: SHM0954293G0J5H
Status reads attempted: 2818997; failed: 0
Control writes attempted: 9846; failed: 0
Shelf bays with disk devices installed:
23, 22, 21, 20, 19, 18, 17, 16, 15, 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1, 0
with error: none
Power Supply installed element list: 1, 4; with error: 1
Power Supply information by element:
[1] Serial number: PMW82562004B7EF Part number: 0082562-11
Type: 9C
Firmware version: 0305 Swaps: 0
[2] Serial number: <N/A> Part number: <N/A>
Type: <N/A>
Firmware version: <N/A> Swaps: 0
[3] Serial number: <N/A> Part number: <N/A>
Type: <N/A>
Firmware version: <N/A> Swaps: 0
[4] Serial number: PMW82562004B277 Part number: 0082562-11

Re: powersupply error

bobshouseofcards — Mon, 06 Jul 2015 16:04:55 GMT

The output is by channel, or the port of the controller into which the shelf is connected. Then, the output is by shelf ID.

So - in the first section, channel 1a, shelf ID 1. Within that output, about the middle, is the line "Power Supply installed element list: 1, 2, 3, 4; with error: 1, 3" That indicates the shelf has four power supplies installed, and two of them (positions 1 and 3) have failed.

You have similar lines in the other sections - the other two shelves indicated only have two power supplies each, and power supply 1 has failed on both.

Interestingly, assuming good practice was followed in connecting A/B side power and such, I'd suspect a PDU or similar power failure issue within your rack(s). The failures are all on PSU's installed on the same sides of the shelf. This assumes that the PSU's on one side of the shelf are all plugged into the same power feed circuit in a dual circuit setup.

My thought on PDU issue also assumes that these errors occured at essentially the same time. If these errors have been building over time, you likely have a larger set of issues to deal with.

Hope this helps!

Bob

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