topic FAS3140 Boot Issue - unexpected mlog termination in ONTAP Hardware

FAS3140 Boot Issue - unexpected mlog termination

hellojon — Wed, 04 Jun 2025 23:34:07 GMT

I have an old FAS3140 connected to a DS14MK2, I'd like to boot it into maintenance mode to wipe the whole thing and reinstall DOT 7-mode but when I start up the FAS3140 I see the following errors:

Starting AUTOBOOT press Ctrl-C to abort...
Loading x86_64/freebsd/image2/kernel:.....0x100000/9570440 0xa20888/4044560 Entry at 0x8016e330
Loading x86_64/freebsd/image2/platform.ko:.0xdfc000/781096 0xf97750/720384 0xebab40/44936 0x1047550/49560 0xec5ac8/108679 0xee034f/80250 0xef3ce0/170336 0x105 36e8/193800 0xf1d640/16 0xf1d650/2384 0x1082bf0/7152 0xf1e000/0 0xf1e000/344 0x10847e0/1032 0xf1e158/1944 0x1084be8/5832 0xf1e8f0/1648 0x10862b0/4944 0xf1ef60 /240 0x1087600/720 0xf1f060/448 0xf5a8a0/14896 0xf97652/253 0xf5e2d0/135720 0xf7f4f8/98650
Starting program at 0x8016e330
NetApp Data ONTAP 8.2.2 7-Mode
Copyright (C) 1992-2014 NetApp.
All rights reserved.
Checking boot device filesystem
** /dev/ad0s1
** Phase 1 - Read and Compare FATs
** Phase 2 - Check Cluster Chains
** Phase 3 - Checking Directories
** Phase 4 - Checking for Lost Files
66 files, 493264 free (30829 clusters)
MARK FILE SYSTEM CLEAN? yes
MARKING FILE SYSTEM CLEAN
Retry #1 of 5: /sbin/fsck_msdosfs /dev/ad0s1
Retry #2 of 5: /sbin/fsck_msdosfs /dev/ad0s1
Repaired boot device filesystem
md1.uzip: 39168 x 16384 blocks
md2.uzip: 5760 x 16384 blocks
*******************************
* *
* Press Ctrl-C for Boot Menu. *
* *
*******************************
^CBoot Menu will be available.
eval: cannot open /etc/nsswitch.conf: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
Unexpected mlogd termination:
sed: /var/log/mlogd-start.log: No such file or directory
ERROR: Please communicate the above information to support.
ldconfig: mkstemp(/var/run/ld-elf.so.hints.uuxKYI): No such file or directory
ldconfig: mkstemp(/var/run/ld-elf32.so.hints.b5gbkf): No such file or directory
eval: cannot create /var/run/dmesg.boot: No such file or directory
/etc/rc.d/netapp_mgmt: cannot create /var/log/netapp_mgmt.log: No such file or directory
sysctl: unknown oid 'sysvar.dblade.boot_state'
ERROR: unsupported boot state!
exit: Illegal number: -1
/etc/rc.d/vmtools: ${$1}: Bad substitution
/etc/rc.d/vmhostinfo: ${$1}: Bad substitution
cron: can't open or create /var/run/cron.pid: No such file or directory
/etc/rc: WARNING: failed to start cron

Mon Aug 10 18:25:18 UTC 2015
Aug 10 18:25:18 init: getty repeating too quickly on port /dev/cuasp.auth, sleeping 30 secs
Aug 10 18:25:18 init: getty repeating too quickly on port /dev/cuacons.auth, sleeping 30 secs

Is it possible to do a factory reset w/o being able to boot into the boot menu?

Thanks,

~ Jon

Re: FAS3140 Boot Issue - unexpected mlog termination

aborzenkov — Mon, 10 Aug 2015 19:56:31 GMT

Try NetBoot and install new software first.

Re: FAS3140 Boot Issue - unexpected mlog termination

hellojon — Tue, 11 Aug 2015 00:05:21 GMT

I tried your suggestion and it still showing the same error msg. Afterwards I went to the extent of re-creating the CF card and still shows the same errors:

eval: cannot open /etc/nsswitch.conf: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
Unexpected mlogd termination:
sed: /var/log/mlogd-start.log: No such file or directory

Here's the netboot attempt:

LOADER-B> ifconfig e0a -addr=192.168.1.102 -mask=255.255.255.0 -gw=192.168.1.1 -dns=192.168.1.1 -domain=192.168.1.1
e0a: Link speed: 1000BaseT FDX
Device e0a: e0a: Link speed: 1000BaseT FDX

hwaddr 00-A0-98-11-28-4C, ipaddr 192.168.1.102, mask 255.255.255.0
gateway 192.168.1.1, nameserver 192.168.1.1, domain 192.168.1.1
speed unknown, loopback off
LOADER-B> netboot tftp://192.168.1.101/823_q_netboot/netboot/kernel
Loading 192.168.1.101/823_q_netboot/netboot/kernel:....0x100000/9574160 0xa21710/4044936 Entry at 0x8016e4a0
Found 192.168.1.101/823_q_netboot/netboot/SB_XV/platform.rc
Loading 192.168.1.101/823_q_netboot/netboot/platform.ko:0xdfd000/785704 0xf9ad68/724104 0xebcd40/45064 0x104b9f0/49728 0xec7d48/110175 0xee2ba7/80605 0xef66a0/172160 0x1057c30/195312 0xf20720/16 0xf20730/2448 0x1087720/7344 0xf21100/0 0xf21100/344 0x10893d0/1032 0xf21258/1952 0x10897d8/5856 0xf219f8/1648 0x108aeb8/4944 0xf22068/240 0x108c208/720 0xf22160/448 0xf5d860/1

4942 0xf9ac6b/253 0xf612c0/136560 0xf82830/99387
Loading 192.168.1.101/823_q_netboot/netboot/rootfs.img:.............................0x108d000/164019200
Loading 192.168.1.101/823_q_netboot/netboot/platfs.img:.............0xacf9000/81768960
Closing network.
Starting program at 0x8016e4a0
NetApp Data ONTAP 8.2.3 7-Mode
md1: Preloaded image <192.168.1.101/823_q_netboot/netboot/rootfs.img> 164019200 bytes at 0xffffffff8108d000
md2: Preloaded image <192.168.1.101/823_q_netboot/netboot/platfs.img> 81768960 bytes at 0xffffffff8acf9000
md2.uzip: 5760 x 16384 blocks
md1.uzip: 39168 x 16384 blocks
Copyright (C) 1992-2015 NetApp.
All rights reserved.
Skipped mounting the CFCARD.
*******************************
* *
* Press Ctrl-C for Boot Menu. *
* *
*******************************
mkdir: /cfcard/cores: Read-only file system
^CThe Boot Menu will be presented because an alternate boot method was specified.
eval: cannot open /etc/nsswitch.conf: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
Unexpected mlogd termination:
sed: /var/log/mlogd-start.log: No such file or directory
ERROR: Please communicate the above information to support.
ldconfig: mkstemp(/var/run/ld-elf.so.hints.kFVgmn): No such file or directory
ldconfig: mkstemp(/var/run/ld-elf32.so.hints.KUmA68): No such file or directory
eval: cannot create /var/run/dmesg.boot: No such file or directory
/etc/rc.d/netapp_mgmt: cannot create /var/log/netapp_mgmt.log: No such file or directory
sysctl: unknown oid 'sysvar.dblade.boot_state'
ERROR: unsupported boot state!
exit: Illegal number: -1
/etc/rc.d/vmtools: ${$1}: Bad substitution
/etc/rc.d/vmhostinfo: ${$1}: Bad substitution
cron: can't open or create /var/run/cron.pid: No such file or directory
/etc/rc: WARNING: failed to start cron

Mon Aug 10 22:42:52 UTC 2015
Aug 10 22:42:52 init: getty repeating too quickly on port /dev/cuacons.auth, sleeping 30 secs
Aug 10 22:42:53 init: getty repeating too quickly on port /dev/cuasp.auth, sleeping 30 secs

And here is the new CF attempt:

Phoenix TrustedCore(tm) Server
Copyright 1985-2006 Phoenix Technologies Ltd.
All Rights Reserved
BIOS version: 4.5.0
Portions Copyright (c) 2007-2009 NetApp. All Rights Reserved.
CPU= Dual-Core AMD Opteron(tm) Processor 2216 X 1
Testing RAM
512MB RAM tested
4096MB RAM installed
Fixed Disk 0: STEC

CPU Type: Dual-Core AMD Opteron(tm) Processor 2216

Starting AUTOBOOT press Ctrl-C to abort...
Loading x86_64/freebsd/image1/kernel:.....0x100000/9574160 0xa21710/4044936 Entry at 0x8016e4a0
Loading x86_64/freebsd/image1/platform.ko:.0xdfd000/785704 0xf9ad68/724104 0xebcd40/45064 0x104b9f0/49728 0xec7d48/110175 0xee2ba7/80605 0xef66a0/172160 0x1057c30/195312 0xf20720/16 0xf20730/2448 0x1087720/7344 0xf21100/0 0xf21100/344 0x10893d0/1032 0xf21258/1952 0x10897d8/5856 0xf219f8/1648 0x108aeb8/4944 0xf22068/240 0x108c208/720 0xf22160/448 0xf5d860/14942 0xf9ac6b/253 0xf612c0/136560 0xf82830/99387
Starting program at 0x8016e4a0
NetApp Data ONTAP 8.2.3 7-Mode
Copyright (C) 1992-2015 NetApp.
All rights reserved.
md1.uzip: 39168 x 16384 blocks
md2.uzip: 5760 x 16384 blocks
*******************************
* *
* Press Ctrl-C for Boot Menu. *
* *
*******************************
^C^C^CBoot Menu will be available.
eval: cannot open /etc/nsswitch.conf: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
eval: cannot create /var/log/mlogd-start.log: No such file or directory
Unexpected mlogd termination:
sed: /var/log/mlogd-start.log: No such file or directory
ERROR: Please communicate the above information to support.
ldconfig: mkstemp(/var/run/ld-elf.so.hints.keti7W): No such file or directory
ldconfig: mkstemp(/var/run/ld-elf32.so.hints.7Ne7ui): No such file or directory
eval: cannot create /var/run/dmesg.boot: No such file or directory
/etc/rc.d/netapp_mgmt: cannot create /var/log/netapp_mgmt.log: No such file or directory
sysctl: unknown oid 'sysvar.dblade.boot_state'
ERROR: unsupported boot state!
exit: Illegal number: -1
/etc/rc.d/vmtools: ${$1}: Bad substitution
/etc/rc.d/vmhostinfo: ${$1}: Bad substitution
cron: can't open or create /var/run/cron.pid: No such file or directory
/etc/rc: WARNING: failed to start cron

Mon Aug 10 23:37:22 UTC 2015
Aug 10 23:37:22 init: getty repeating too quickly on port /dev/cuacons.auth, sleeping 30 secs
Aug 10 23:37:22 init: getty repeating too quickly on port /dev/cuasp.auth, sleeping 30 secs

Given there is no root vol for this host yet I'm confused as to where it is trying to access '/etc/nsswitch.conf' and '/var/log/mlogd-start.log' from.

Re: FAS3140 Boot Issue - unexpected mlog termination

aborzenkov — Tue, 11 Aug 2015 05:17:10 GMT

Probably environment is messed up. Could you try printenv in loader to record current values, set-defaults and printenv again so it can be compared. Then try once more.